Partnerships Solutions Lead - X (Twiter) Partnership

As Partnerships Solutions Lead, you will design, deliver and scale integrated solutions for clients and sales teams, drawing on deep X platform expertise. You will oversee the X Customer Success Management (CSM) group and make sure standards are upheld across solution delivery, reporting and partner engagement.

You will act as a strategic bridge between X, our internal teams, and our global and regional clients. Your work ensures business objectives are met while driving client satisfaction, X platform adoption and revenue growth.

While this role is based in Riga, Latvia, we welcome applications from candidates in any other location in Europe, and we are open to hiring in other EU countries.

• Standardize delivery: develop solution delivery processes that ensure efficiency, quality and scalability across regions.
• Improve the client journey: lead initiatives to improve onboarding, solution deployment and post-implementation support.
• Build scalable workflows: design and improve workflows for internal teams and external partners, tailored to X (Twitter) requirements, including forecasting, pipeline management, quota setting and onboarding.
• Stay compliant: ensure adherence to X (Twitter) partner policies, contractual obligations and operational standards.

• Track key metrics: build and maintain dashboards and reports on solution performance and client outcomes (ad spend, margin, campaign performance), with insights and recommendations.
• Report to leadership: report regularly on team performance, client satisfaction and solution impact, highlighting trends, risks and growth opportunities in the platform’s revenue streams.
• Support strategic planning: assist the Global Partner Director with strategic planning, Business Unit Planning (BUP) and closing activities.
• Lead partner reporting: lead and deliver X (Twitter) reporting in global Quarterly Business Reviews (QBRs) and other strategic sessions.
• Implement tools: introduce tools and processes that enhance solution delivery and scalability.

• Support sales: support global sales teams in pre-sales engagements, proposals and RFPs.
• Design solutions: develop solution architectures, value propositions and ROI cases that connect client goals to platform capabilities.
• Run large-account QBRs: manage QBRs with clients alongside CSMs, supporting them in preparation, storytelling and follow-up actions.

• Oversee implementation: oversee or support the rollout of solutions across markets.
• Safeguard execution quality: work with delivery and operations teams to ensure high-quality execution.
• Share knowledge: create solution documentation, playbooks and best-practice frameworks.

• Own systems: own and maintain internal and partner-facing systems and tools (for example business manager integrations and partner portals) and ensure clean data flow.
• Lead compliance and audits: ensure all processes comply with X (Twitter) program guidelines, contractual terms and regulatory frameworks; maintain documentation and lead internal audits.
• Enable access to information: make sure all teams have the tools and information they need.