Customer Support Specialist (Full Remote - Philippines)

🚀 EverAI — Building the Future of AI Companionship

One of the Top 15 Largest & Fastest-Growing AI Companies in the World

50 Million Users in 2 years — Help Us Reach 100M first, 500M next

At EverAI, we’re shaping what it means to connect with AI. With 50 million users and counting, we're not just building products — we're creating entirely new categories.

Our flagship product is the world’s largest AI companionship platform, redefining relationships for millions. It is governed by our proprietary moderation system, EverGuard — an internal AI designed to ensure everything we build is safe, ethical, and human-first.

And we’re only just getting started!

We are an enthusiastic, passionate and hardworking team of ≈ 100 people. Our founding team has strong entrepreneurial experience building and scaling web products from 0 to IPO.

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  Respond to customer inquiries by email and through other channels as we grow, and resolve them on first contact wherever possible

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  Troubleshoot product issues and explain features clearly, with answers tailored to each customer

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  Handle billing and subscription questions, including refunds, in line with company policy

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  Escalate technical issues to the right team with clear details, so customers don’t have to repeat themselves

• Write replies that show empathy and address the customer’s actual question, not a generic template

• Aim to meet our targets for CSAT, response time, and resolution within 24 hours

• Take part in regular QA reviews and coaching, and apply the feedback to your work

• Spot recurring issues in the tickets you handle and share customer feedback with the team and product

• Suggest topics for the Help Center, so customers can find answers on their own

• Keep learning about the product and build your customer success skills over time

• Work an assigned shift, with coverage across all seven days of the week and set rest days. Your shift may change as the company grows.

• Prior experience in customer support, community management, or a similar role

• Ability to provide effective troubleshooting and problem resolution

• Familiarity with Discord, email-based support systems, and ticketing tools (e.g., Zendesk, Intercom, etc.)

🗣 Strong communication & collaborative skills (perfectly fluent in English)

🎯 Goal-oriented, ownership and commitment

⚡️ Doer mindset - we are moving fast and need people who can balance execution, planning, and strategy

🧢 Humble - willing to learn, open to feedback

🍭 #NSFW - Comfortable providing support for products based on uncensored models and content

📈 Exponential Growth: From 50M users in 2 years, to 100M next — and 500M beyond

🚀 Track Record of Category-Creating Innovation: We consistently launch world-first AI applications — setting the pace, not following it

🌍 Global Impact: Top-tier user growth, real-world adoption, and cultural relevance

🧠 Proven Leadership: A senior team that’s launched, scaled, and exited & IPO’d multiple scale ups — now fully focused on reshaping AI companionship

👥 Elite Remote Team: 100% remote and built to win — world-class talent from Tier 1 tech companies, with a culture of ownership, velocity, and radical creativity

🛡️ Ethical Core: Our AI ecosystem is governed by EverGuard, our proprietary AI moderation technology, ensuring responsible development at scale

We’re a fully remote group of A-players from Tier 1 tech, led by an exec team who’ve launched, scaled, and exited multiple companies. We move fast, and care deeply about what we build — and who we build it with.

We’re looking for exceptional talent ready to ship & distribute world-first AI products at scale, fast, and co-create with us this category-defining business.