IT Infrastructure Analyst III

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

• Lead incident trending and analysis work across multiple technologies to identify potential problems and drive those recommendations to resolution.

• Manage/lead effort to determine the originating factors for a given incident, and develop and communicate recommendations for preventing repetition to key stakeholders.

• Plan and manage tasks to create metrics and reporting solutions that enable improved infrastructure service delivery, including requirements definition, scripting/programming, and testing.

• Plan and manage tasks to create, revise, implement automation solutions for infrastructure production control processing monitoring and alerting, including requirements definition, scripting/programming, and testing,

• Provide focus and the highest level of rigor around high availability incidents (e.g. incidents with Agency Cirtix Application and CTS Next Gen), driving the incidents which are user impacting, high profile and/or multi-application (e.g. Business Objects and SAP) through to resolution, while communicating the status (outages and returns to service) to leadership.

• Plan and manage tasks to integrate new or revised critical/priority applications with operational support tools to provide automated monitoring and alerting, including requirements definition, documentation, escalation communication groups, coordination of scripting/programming, and testing.

• This job does not have supervisory duties.

• Minimum 2 years experience (Preferred)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.