Spa Receptionist

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

• →Maintains a warm, calm, and welcoming demeanor at all times when assisting guests and colleagues; smiles genuinely and maintains appropriate eye contact.
• →Keeps the reception and work areas neat, clean, organized, and quiet to preserve the spa’s serene environment.
• →Wears the prescribed uniform neatly and consistently demonstrates excellent personal hygiene and grooming standards.
• →Follows proper accounting procedures and adheres to all Standard Operating Procedures (SOPs) and attendance policies.
• →Demonstrates flexibility with scheduling and adapts to changing business demands.
• →Accepts performance feedback positively and makes appropriate adjustments to improve performance.
• →Communicates clearly and respectfully; listens attentively and avoids interrupting others.
• →Responds appropriately to any hotel emergency or safety situation, following established procedures.
• →Utilizes the spa logbook, software system, and scheduling charts to ensure accurate communication of relevant information among staff.
• →Builds positive relationships with peers, subordinates, and supervisors through trust, cooperation, and mutual respect.
• →Reports and records maintenance issues, guest comments, resident concerns, and operational glitches to the Spa Supervisor or Director of Spa.
• →Maintains thorough knowledge of all spa and health club amenities, equipment, treatments, packages, and current promotions, including their benefits, indications, and contraindications.
• →Understands and follows all safety and operational procedures related to spa and health club equipment and products.
• →Demonstrates discretion and maintains strict confidentiality regarding all guest, team member, and third-party information at all times.
• →Performs additional tasks or projects as assigned by Director of Spa & Wellness, Spa & Wellness Supervisor, or hotel management and respects established lines of authority.

• A minimum of at least 1 year of experience in the similar role in a luxury brand, spa or wellness center.
• Strong guest service orientation with excellent communication and interpersonal skills.
• Professional, polished appearance with a calm and welcoming demeanor.
• Knowledge of spa treatments, wellness products, and basic retail principles is an advantage.
• Proficiency in spa booking or hotel property management systems (e.g., Opera, Book4Time).
• Excellent organizational and multitasking skills with attention to detail.
• Fluency in English is required; additional languages are an asset.