Front Desk Lead - GOLD'S GYM - San Marcos

The Front Desk Lead Team Member will warmly greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. This position will aid with member requests, inquiries about gym operations and policies, as well as perform various administrative duties as directed by the Gym General Manager. As the initial point of contact to our club, the Front Desk is responsible for creating a welcoming atmosphere and a memorable guest experience.

• Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym.
• Provide security and control to the front door and retail area of the facility.
• Personally check each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notify Gym Management.
• Register all guests into the gym using proper registration procedures.
• Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
• Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries.
• Respond immediately to member requests, inquiries, and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distribute keys, towels and other materials as needed.
• Process retail and concession sales.
• Help maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of any gym or member incidents that require incident reports.
  
• Work when scheduled and adhere to company attendance policies.
• Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights during gym walk throughs.
• Assist in membership sales (kiosk or computer) and signing up members.
• Assign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions.
• Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements).
• Assist with receiving orders and checking in retail and concession products.
• Assist members with registering and checking in for classes via app.
• Other duties as assigned.

• Minimum of 2 years of service industry.
• Proficiency in using POS systems and relevant business software; adaptable to learning innovative technologies and tools as needed.
• Prior experience in Boutique Fitness training, operations, or management is a strong plus.
• Exceptional communication skills- clear, articulate, and professional in both verbal and written formats.
• Ability to manage multiple priorities in a fast-paced, dynamic environment with excellent time management and organizational skills.
• Experience in personal or membership-based sales with proven ability to drive engagement and retention.
• Comfortable handling high-volume phone lines while maintaining warmth, accuracy, and professionalism.
• Flexibility to work varied shifts, including mornings, evenings, weekends, holidays, and during special events as needed.
• Dependable and accountable; takes full ownership of responsibilities and follows through on execution.
• Willingness to adopt and implement app-based technology to enhance member onboarding and training experience.
• Understanding or appreciation of multiple fitness modalities is
• Must be able to lift up to 50 lbs and navigate stairs throughout the day across multiple floors.
• A collaborative team player who is supportive of all Gold's Gym offerings and is enthusiastic about being a founding trainer for a growing brand.