Learning and Development Senior Specialist

Design and develop training programs, presentations, facilitator guides, learning materials, exercises, and assessments.

Translate business processes, SOPs, products, and technical knowledge into engaging and easy-to-understand training content.

Develop interactive learning experiences using classroom activities, simulations, case studies, videos, and digital tools.

Regularly review and update training materials to reflect business changes and evolving learning needs.

Design and deliver structured onboarding programs covering Bosta's business model, products, services, processes, values, and culture.

Coordinate functional onboarding with department leaders to ensure new joiners acquire essential business and role-related knowledge.

Assess onboarding effectiveness and employees' knowledge readiness.

Design and deliver regular training programs across Commercial, Operations, Customer Experience, and other business functions.

Facilitate behavioral training covering communication, teamwork, customer centricity, problem-solving, and supervisory skills.

Partner with internal subject matter experts to develop and deliver technical and functional training.

Conduct refresher training following changes in products, systems, processes, or policies.

Build and maintain a structured library of training content and learning resources.

Facilitate knowledge-sharing sessions and cross-functional learning initiatives.

Support internal trainers and subject matter experts through Train-the-Trainer activities.

Contribute to structured learning paths that support employee development and internal promotions.

Execute the internal training calendar and ensure timely program delivery.

Conduct pre- and post-training assessments to measure learning outcomes. 

Evaluate training effectiveness through participant feedback and follow-up with line managers.

Maintain accurate training records and report training coverage, completion, and effectiveness.