Technical Support Specialist (SaaS | SQL)

We are looking for an experienced Technical Support Specialist to troubleshoot complex issues across databases, applications, and infrastructure in a live SaaS environment. In this remote role, you will support enterprise clients operating business-critical systems where reliability, performance, and data accuracy are essential. You will use your SQL expertise to investigate production issues, identify root causes, and help maintain stable, high-performing services. Working closely with technical client stakeholders and engineering teams, you will go beyond traditional customer support to solve challenging technical problems. You will gain hands-on exposure to Microsoft technologies, including Azure, SQL Server, .NET, and Angular. This opportunity is ideal for a proactive problem-solver who wants to deepen their technical expertise and grow toward senior support, DevOps, or engineering-focused roles.

• →

  French and/or Spanish language skills.

• →

  Experience with Microsoft technologies such as .NET, IIS, and Azure.

• →

  Exposure to Level 2 (L2) or Level 3 (L3) support and production support operations.

• →

  Familiarity with single sign-on protocols and technologies, including SAML and OAuth.

• →

  Experience collaborating with distributed teams in a remote working environment.

• →

  Familiarity with tools such as Jira, SQL Profiler, monitoring and logging platforms, and reporting solutions such as Power BI.