Tax Division Chief (Hybrid)

Introduction

\r\nThe State of Connecticut, Department of Revenue Services (DRS) is seeking to fill the position of Tax Division Chief, within the Operations Bureau.\r\n\r\nWhat We Can Offer You:\r\n\r\n\r\n Visit our State Employee Benefits Overview page!\r\n Professional growth and development opportunities.\r\n A healthy work/life balance to all employees.\r\n\r\nPosition Highlights:\r\n\r\n\r\n Monday through Friday.\r\n Schedule based on operational needs.\r\n Hybrid.\r\n\r\n\r\nThe Tax Division Chief is responsible for directing staff and operations. This position oversees approximately 125 positions processing taxes within the Processing and Mail Services Unit, Financial Unit, Registration/ECU/myconnecCT Unit, the Contact Center and Walk in Unit, and the Website Maintenance and Training Unit. This is one of the larger divisions within DRS and manages all division activities, in addition to evaluating and organizing training of staff.\r\n\r\nIn a time when we continue to look for new and innovative ways of accomplishing our critical tasks with fewer resources, it is imperative to have appropriate leadership to guide the processes and the staff. This is particularly important in a division that has the responsibility of depositing the tax revenues that fund all/most state expenditures.\r\n\r\nIf you are ready to help serve the citizens of Connecticut and progress in your career at DRS, please apply.\r\n\r\n\r\nFor an inside look at what it's like to work as an employee for the State of Connecticut, please watch the video below!\r\n\r\n \r\n \r\n \t\t\t\t\t\t\r\n \r\n \r\n \r\n\r\n\r\n

Selection Plan

IMPORTANT NOTE:\r\nIn order to be considered for this job opening you must be a current State of CT employee of the agency listed above�for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.� You must specify your qualifications on your application.�\r\nFOR ASSISTANCE IN APPLYING:�\r\nCheck out our�Applicant Tips on How to Apply! Need more resources?� Visit our�Applicant Toolkit�for additional support throughout the recruitment process.�\r\nBEFORE YOU APPLY:�\r\n\r\n Meet Minimum Qualifications:�Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. �\r\n Educational Credits:�List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.�\r\n Resume Policy:�Per�Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.�\r\n Preferred Shift/Location:�Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.�\r\n Timely Submission:�All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. �Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing�DAS.SHRM@ct.gov.�\r\n Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.�\r\n\r\n\r\n Note: The�only way�to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.\r\n\r\nAFTER YOU APPLY:�\r\n\r\n Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your�Personal Status Board�regularly.\r\n For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”\r\n Referral Questions:�This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).� �\r\n\r\n\r\n Prepare For An Interview:�Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful�Interview Preparation Guide�to make the best impression!�\r\n Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.��\r\n The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.��\r\n Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at�www.ct.gov/ethics.\r\n\r\n\r\n This employer may participate in E‑Verify and will provide the federal government with your Form I‑9 information to confirm work authorization.\r\n\r\nQUESTIONS? WE’RE HERE TO HELP:�\r\nDue to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Brianna Linehan at Brianna.Linehan@ct.gov.\r\nJoin the State of Connecticut and take your next career step with confidence!\r\n

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Revenue Services this class is accountable for directing the staff and operations of a Division in a Bureau or in the Central Office.\r\n

EXAMPLES OF DUTIES

\r\n\r\n Directs staff and operations of a Division in a Bureau or in the Central Office;�\r\n Coordinates, plans and manages division activities;\r\n Formulates program goals and objectives;�\r\n Develops or assists in development of related policy;�\r\n Interprets and administers pertinent laws;�\r\n Evaluates staff;\r\n Prepares or assists in preparation of division budget;�\r\n Maintains contacts with individuals within and outside of division who might impact on program activities:�\r\n Prepares necessary narrative, statistical and financial reports for tax management;\r\n Leads the recruitment and hiring of staff, including outreach, interview and selection;\r\n May assist in drafting proposed legislation;�\r\n May act on behalf of Bureau Chief in their absence;�\r\n Performs related duties as required.\r\n\r\n\r\n

KNOWLEDGE, SKILL AND ABILITY

\r\n Considerable knowledge of\r\n \r\n and ability to apply management principles and practices;\r\n relevant state and federal laws, statutes and regulations;\r\n relevant principles and practices of tax administration, tax auditing, tax collections or tax enforcement;�\r\n \r\n \r\n Knowledge of complex statistical methods and techniques;\r\n Considerable\r\n \r\n interpersonal skills;\r\n oral and written communication skills;�\r\n \r\n \r\n Considerable analytical ability.\r\n\r\n

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Ten (10) years of professional experience in tax administration.\r\n

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in a supervisory capacity.\r\n\r\n Supervisory capacity is defined as scheduling, assigning, overseeing work, establishing performance standards for employees and taking corrective measures to implement those standards.\r\n For state employees this experience is interpreted at the level of a Revenue Examiner 4.\r\n\r\n

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

\r\n College training in accounting or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.\r\n A Master's degree in accounting, business administration, taxation or a closely related field may be substituted for one (1) additional year of the General Experience.\r\n A law degree from an accredited school of law or certification as a Certified Public Accountant and/or Certified Internal Auditor may be substituted for one (1) additional year of the General Experience.\r\n\r\n

PREFERRED QUALIFICATIONS

\r\n Experience with the major functions of a large tax Operations division;\r\n Experience with project and time management skills while balancing and prioritizing multiple activities and responsibilities;\r\n Experience increasing efficiency and effectiveness through process improvement techniques;\r\n Experience leading staff by critically thinking, managing productivity, defining expectations and establishing measurable goals;\r\n Experience managing and collaborating throughout all levels of a diverse staff to achieve common goals;\r\n Experience implementing change by utilizing communication, research, strategic thinking, leadership and analytical skills to meet desired goals.\r\n\r\n

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER\r\nThe State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.\r\n

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.� As such, a job class is not meant to be all-inclusive of every task and/or responsibility.\r\n