Junior UX Researcher (x,f,m)

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Join DKB Code Factory as a Junior/mid UX Researcher (x,f,m) and help shape retail banking products used by millions. You'll own research from the first question to the final insight, with experienced researchers backing you up. You will support Product owners, Designers, and Engineers in understanding their customers, uncovering the right problems and turning insights into better product decisions. If you're curious, hands-on and love turning evidence into decisions, let's have a chat. 

• →Own research projects end to end, from briefing and research question to results presentation 
• →Plan and run qualitative and quantitative research: in-depth interviews, usability and prototype tests, surveys 
• →Set up and run continuous user interview formats with your product teams and help make customer contact part of their routine 
• →Help teams derive testable hypotheses from research and evaluate A/B tests 
• →Share insights in a way that sticks: clear stories, strong artifacts and real influence on what gets built 

• You have a degree in Human-Computer Interaction, Psychology, Social Sciences, Design or a related field. 
• You have first experience in UX or CX research, e.g. as an intern, working student or junior researcher.  
• You are familiar with qualitative methods such as in-depth interviews, usability testing and concept testing. 
• You have a basic understanding of survey design and statistics. 
• You work in a structured way and can turn messy data into clear findings. 
• You communicate clearly and feel comfortable presenting your findings to diverse stakeholders. 
• You are fluent in German and English. 
• You are passionate about your work, but also know how to enjoy your free time! 

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* Hands-on experience with A/B testing and experimentation, e.g. formulating hypotheses, setting up tests or interpreting results. 

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