Laboratory Support Specialist - Diagnostic Labs

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

At Versiti, every role contributes to our lifesaving mission. As a Laboratory Support Specialist, you will play a critical role behind the scenes in supporting diagnostic laboratory services that help patients, healthcare providers, and communities every day.

This position is ideal for someone who enjoys detail-oriented work, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service. You'll be responsible for ensuring specimens are accurately received, processed, documented, and prepared for testing while maintaining the highest standards of quality and compliance.

• →Process and prepare laboratory specimens with a high degree of accuracy and attention to detail
• →Verify specimen integrity and supporting documentation to ensure testing requirements are met
• →Perform data entry and documentation within laboratory information systems
• →Track, receive, and ship specimens while maintaining proper handling and storage requirements
• →Communicate professionally with clients, providers, and internal teams to resolve specimen or documentation questions
• →Support quality, regulatory, and compliance requirements within a highly regulated laboratory environment
• →Assist with inventory management, equipment maintenance, and departmental organization

• →High School Diploma or equivalent required
• →Two years attendance at an accredited college, university or technical college with emphasis in a science/medical related field preferred

• High School Diploma or equivalent required
• Associate degree coursework or education in a science, healthcare, or medical-related field preferred
• 1+ years of customer service experience required
• Medical, laboratory, healthcare, or specimen-processing experience preferred
• Experience with data entry or Laboratory Information Systems (LIS) is a plus
• Strong organizational skills and attention to detail
• Ability to prioritize tasks, follow established procedures, and work independently
• Excellent communication and customer service skills
• Commitment to quality, accuracy, and supporting patient care

At Versiti, our work directly supports patients and healthcare providers through lifesaving diagnostic services. Every specimen processed, every detail verified, and every customer interaction contributes to helping deliver accurate results when they matter most. If you're looking for a role where your work has purpose and impact, we'd love to hear from you.

• 1-3 years customer service experience required
• 1-3 years medical related experience or training preferred
• Data entry or LIS (Laboratory Information System) experience preferred

• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
• Strong attention to detail and problem-solving skills.
• Aptitude for computers and strong data entry skills.
• Ability to manage frequent interruptions in a fast-paced and high-volume environment.
• Ability to transition from one task to another in an efficient manner.
• Ability to provide a high level of customer service.
• Effective verbal and written communication skills
• Flexibility to work independently and with a team.
• Organized and able to efficiently prioritize multiple tasks to provide a productive workflow.
• Ability to work independently with structured written or oral instructions.
• Knowledge of medical terminology preferred.
• Understand time zones and military time.

• General office equipment (i.e. computer, printer, fax, copy machine, scanner). required
• Personal Computer (desktop, laptop, tablet). required
• Microsoft Suite (Word, Excel, PowerPoint, Outlook). required
• Software systems (including but not limited to Customer Relationship Management Software, Laboratory Information Systems, Learning Management System). required
• Lab/department specific equipment, including, but not limited to: Box cutter Pipettes (single channel, multi-channel, electronic, etc.). Centrifuge, freezers, refrigerators Water bath Automated cell washer Heat block Balances pH meter required