Techno Functional Business Analyst - Retail Banking

Techno Functional Business Analyst - Retail Banking / Lending

• Gather, analyse, and document business requirements, user stories, and acceptance criteria.

• Ensure requirements are testable, complete, and aligned with QA strategy.

• Identify requirement gaps, dependencies, and risks impacting testing.

• Work closely with QA leads and testers to define test scope, test scenarios, and coverage.

• Review and validate test cases to ensure accurate representation of business rules.

• Maintain Requirement Traceability Matrix (RTM) and ensure full test coverage.

• Provide end-to-end functional walkthroughs to QA teams.

• Interpret data models, API behaviour, logs, and integration workflows for QA support.

• Address functional queries raised during test execution.

• Identify automation-eligible scenarios based on business criticality and stability.

• Provide functional logic, data flows, and validation rules to automation teams.

• Review automation scripts for functional accuracy.

• Analyse backend data using SQL or logs to validate scenarios.

• Support creation of business-accurate test data for all testing phases.

• Understand upstream/downstream system flows and integration impacts.

• Participate in daily defect triage meetings with QA, Dev, and Product teams.

• Classify defects based on root cause — functional, data, integration, or environment.

• Assess business impact and help prioritise critical defects.

• Prepare UAT scenarios aligned with real-life business workflows.

• Provide functional support to business users during UAT.

• Validate results and support UAT sign-off.

• Ensure all requirement and QA artefacts meet audit and compliance standards.

• Support release readiness checks, risk documentation, and quality reports.

• Contribute to improving defect leakage, OTD %, OQD %, and quality KPIs.

• Liaise between business teams, developers, QA, and operations for requirement and testing alignment.

• Present requirement updates, functional impacts, and testing outcomes.

• Maintain clear communication across all phases of the SDLC.

• Identify opportunities for process automation, optimisation, and quality enhancement.

• Recommend improvements to test processes, documentation, and system workflows.

• Support initiatives to reduce backlog, failure %, and enhance test efficiency.

• Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience.
• Knowledge of Business Analysis

• Additional course or certification in Business Analysis. 

Analytical Thinking

Review of Test Cases

Functional guiding the team 

Creating E2E Test Scenarios

Defect Tracking and Resolution

Documentation

Product Team Collaboration 

Agile Team Set Up 

8+ years experience

We are guided by shared values in all things we do: Courage, Excellence, Collaboration, Respect and Accountability.

• Courage – We are bold thinkers and doers, always ready to take on new challenges. We think of ourselves as entrepreneurs, matching creativity with vigilance.
• Excellence – We are united by a shared ambition: change the game, together. Continuous performance is both an objective and a mindset.
• Collaboration –Teamwork and emotional intelligence are what makes us stand out in a crowd. We stand shoulder to shoulder, with our clients and our peers, through good times and setbacks.
• Respect – We are a hive of different profiles, and we place a high value on openness and transparency. We show respect, always.
• Accountability – We are reliable. We celebrate our successes, we take responsibility and learn from our failures. This is why we protect our “right to fail” as an opportunity to bounce back and progress.