Product Manager (Collections)

We are looking for a Product Manager to lead the development and optimization of collections products, systems, and customer engagement strategies across the loan lifecycle.

- Own the product strategy, roadmap, and delivery for collections solutions.
- Improve collection, recovery, cure, and agent productivity metrics.
- Develop collection workflows, customer contact strategies, and agent tools.
- Manage integrations between collection CRM, telephony systems/dialers, loan management platforms, payment systems, and data platforms.
- Collaborate with Collections, Risk, Operations, Analytics, Engineering, and Compliance teams.
- Define product requirements, user journeys, processes, and success metrics.
- Lead testing, implementation, rollout, and continuous product improvement.
- Ensure compliance with internal policies, regulatory requirements, and responsible-collection practices.

- 3+ years of product management experience, preferably in fintech, lending, banking, or collections.
- Strong understanding of the loan collections lifecycle and delinquency management.
- Experience with collection CRM platforms, telephony systems/dialers, and integrating both solutions.
- Understanding of APIs, data flows, system integrations, and Agile product development.
- Strong analytical, communication, problem-solving, and stakeholder-management skills.
- Ability to translate business and operational needs into clear product requirements.

- Experience working with secured lending products.
- Experience in digital lending, consumer finance, or microfinance.
- Knowledge of omnichannel collections, including voice, SMS, WhatsApp, email, and push notifications.
- Experience with SQL, decisioning platforms, workflow automation, or speech analytics.

- Improved cure, recovery, and kept-promise rates.
- Reduced roll rates and collection costs.
- Increased contact, conversion, and agent productivity rates.
- Reliable performance of CRM, telephony, and system integrations.
- Successful delivery of the collections product roadmap.