Community Assistant - The Heights

United States·Huntsvillemid

Other

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Quick Summary

Key Responsibilities

Embrace our core values and set an example to the team by demonstrating these values on a daily basis. Make safety a top priority Ensure that the health, well-being, and safety of our team members,

Technical Tools

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Responsibilities

~1 min read

The Community Assistant promotes the leasing and occupancy goals of the community while promoting resident satisfaction by acting as a liaison between residents and the staff.

Leasing the community

Prepare move-in packages and lease paperwork
Walk units to confirm readiness
Review lease and issue keys, gate cards, etc.

Positive resident satisfaction and retention

Establish and maintain rapport with residents and act as a liaison between the residents and the staff
Plan and implement social events for residents on a regular basis
Assist residents with any issues or conflicts that may arise
Participate in on-call program for after-hours resident emergencies

Marketing the community

Participate in weekly staff marketing meetings
Actively participate in the annual and semi-annual turn process
Assist with marketing needs of the community

Administrative

Maintain office supplies
Assist with maintaining resident files and entering resident information into database

CWS Risk Management Program

Attend and participate in regular CWS safety meetings
Adhere to key control policy

General knowledge of student housing property management
Strong verbal and written communication skills
Able to adhere to a set and variable work schedule, including weekends and emergencies
Able to establish and maintain effective working relationships
Able to maintain a professional and ethical atmosphere
Own a valid driver’s license with good driving record and current automobile insurance
Strong customer service orientation
Basic internet, word processing, and spread sheet skills
Able to perform work responsibilities at locations other than home property
Able to travel within major metropolitan area and may be required to attend company functions in other cities
High school diploma or GED
Current lease onsite or lease no later than the next applicable lease term
Must be an enrolled, degree-seeking student
General knowledge of student housing property management

What We Offer

~1 min read

At CWS, our employees are like family. We offer a comprehensive benefits package designed to support your health, financial well-being, career growth, and work-life balance. Benefits include a 50% apartment rental discount for onsite team members and a 20% rental discount for all other employees.

We offer multiple medical, dental, and vision plan options, company-paid life and disability insurance, paid parental leave, and a 401(k) with company match. Additional benefits include pet insurance, tuition reimbursement, flexible spending and health savings account options, and our Fitness Bucks program, which helps cover fitness-related activities, equipment, and wellness purchases.

You'll enjoy paid time off, company holidays, a floating holiday, and a birthday holiday—because we believe in taking care of our team both at work and at home.

Work is performed in both office and field environments within residential apartment communities. Position requires frequent interaction with residents, prospective residents,

vendors, and team members in a fast-paced, customer-focused environment and may involve exposure to outdoor weather conditions while conducting property tours and inspections.

Requirements

~1 min read

Requires frequent walking of the apartment community, including model units, vacant apartments, and common areas while conducting tours and assisting residents and prospective residents. Position involves standing, sitting, bending, reaching, climbing stairs, and occasional lifting of up to 25 pounds. Work is performed in both office and outdoor environments with frequent customer interaction.

This job description is not an all-inclusive list of duties and responsibilities. CWS may add or change responsibilities in order to meet business and organizational needs.