Federal Systems Manager - On-Site - Northern Virginia

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

As the Service Delivery Manager, you will serve as the primary onsite point of contact and communications consultant for our federal customer. You are the face of Motorola Solutions, ensuring seamless service delivery, contract compliance, and superior customer satisfaction.

• Act as the single point of contact and primary liaison for internal and external stakeholders.

• Manage the services scope as defined by the contract, ensuring all Terms and Conditions (warranty/maintenance) are met.

• Oversee subcontractor deliverables to ensure adherence to agreed-upon scope and outcomes.

• Ensure customers understand their obligations regarding service deliverables.

• Ensure strict compliance with Service Level Agreements (SLAs), specifically response and restoration time commitments.

• Coordinate all service activities, including Inventory, Configuration, Site, and User Support services.

• Engage in case management and manage the escalation process to resolve high-priority issues.

• Diagnose system failures and facilitate call management as required.

• Provide timely and accurate reporting as mandated by the Services Contract.

• Identify and manage product quality issues.

• Collaborate with System Administration, Vendor Management, and System Planning services to maintain peak operational health.

• • Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.

  • Must have a T/S clearance and maintain as this US Government requirement.

  • Incentive Bonus Plans

  • Medical, Dental, Vision benefits

  • 401K with Company Match

  • 10 Paid Holidays

  • Generous Paid Time Off Packages

  • Employee Stock Purchase Plan

  • Paid Parental & Family Leave

  • and more!

  
  EEO Statement

  Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

  We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

  We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.