Director of Housekeeping

Directly supervises employees and/or supervisors; carries out supervisory responsibilities in accordance with the Club’s policies, procedures and applicable laws; responsibilities include but are not limited to: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• →Ensure that each member and guests receive outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• →Empowered to guarantee total guest satisfaction, always display hospitality and professionalism to our guests, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• →Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
• →Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.
• →Ensuring that all public and employee areas of the club are well stocked and maintained or exceeds the Yellowstone Club standards.

• →Provide leadership, training, coaching, and counseling to the Housekeeping, Lodgekeeping and Laundry teams in accordance with Yellowstone Club standards, ensuring standards are met daily.
• →Maintain timely, thorough communication with the membership, guests, and supervisor at a high level; anticipate the needs of members and guests and resolve any complaints in a satisfactory manner.
• →Coordinate the department’s activities with other departments to facilitate increased levels of efficiency and cooperation.
• →Ensure all team members are performing their work in a safe and high-quality manner.
• →Advise employees of new policies and changes within the SOPs, and complete employee coaching and training in compliance with Yellowstone Club standards.
• →Conduct Annual and Seasonal Employee Reviews; monitor and communicate performance of all employees.
• →Demonstrate an understanding of world class service and how to effectively assist team members in providing it.
• →Use independent judgment and solid decision making regarding all aspects of the Housekeeping, Lodgekeeping and Laundry departments.
• →Assist the Vice President of Residential Services in coordinating an approved capital improvement schedule for the division; control project costs and guidelines.
• →Willingness to assist where needed when business demand requires it.
• →Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• →Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• →Maintain a positive and respectful attitude; treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• →Maintain privacy of our Members at all times.
• →Maintain a clean and neat appearance at all times.
• →Communicate regularly and effectively with all employees, supervisors, managers and directors.
• →Project a favorable image of Yellowstone Club to Members and guests at all times.
• →Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
• →Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Support the goals, policies and procedures of Residential Services Operations and the Yellowstone Club; aid the Vice President of Residential Services in developing and designing procedures, policies, and operations of the division to meet and exceed quality standards.
• Directly oversee the Housekeeping and Lodgekeeping departments, including daily operations of all managed homes, public spaces, offices, employee areas and back of house areas pertaining to Lodgekeeping.
• Oversee all Housekeeping and Lodgekeeping managers, assistant managers, supervisors, Housekeepers, Lodgekeepers and Laundry attendants in their daily tasks.
• Conduct regular inspections of all homes, public areas and offices, following up with employees to ensure consistency and high-quality standards are met, or coaching team members when areas of improvement are needed.
• Plan, oversee and manage deep cleaning projects.
• Know all aspects of cleaning public spaces and understand private home cleaning at a level that is recognized in a world class lodging environment; be willing to carry out any tasks required to bring public spaces to Club standards.
• Understand the laundry systems and equipment to process and/or improve various laundry needs at the Club.
• Implement Standard Operating Procedures and ensure that they are being followed by all members of the team.
• Oversee all inventory and ordering of linens, towels, cleaning supplies and operational items for Housekeeping, Lodgekeeping and Laundry. Strive to use environmentally friendly cleaning supplies and techniques at all times.
• Ensure timely completion and communication of schedules with appropriate staffing levels for Housekeeping, Lodgekeeping and Laundry; ensure employees are meeting scheduled shifts and document absentee occurrences as necessary.
• Responsible for departmental financial objectives, including payroll, supply budgets and cost factors; maintain total department payroll in accordance with forecasts and budgets.
• Provide a key role in the recruiting, selection, training, and development of employees with the goal of maximum employee satisfaction, productivity, and member/guest satisfaction; plan and organize new hire orientation and training for new and returning employees.
• Work with the Housekeeping and Lodgekeeping management teams to ensure employees meet the performance factors established in their job descriptions, including attendance, teamwork, initiative and productivity, and document as required.
• Plan and/or conduct the daily morning meeting and regular team meetings; ensure all staff receive regular communication, including reviews, and are aware of all Club activities.
• Maintain room status communication with the Rental, Sales, and Lodging teams; report and track maintenance orders.
• Assure all safety and security policies and procedures are followed, including OSHA and ADA.
• Be a decisive team leader with experience developing and motivating team members and providing effective training programs. Create and maintain an environment that addresses the personal and professional needs of all employees through the mission and culture of the company.
• Achieve the highest possible Member satisfaction, and build and maintain strong relationships with all other departments and Directors/VPs to provide the highest level of service to our Members and guests.
• Always maintain a high level of attention to detail.
• Prepare for and attend all necessary meetings, leadership functions or training as assigned.

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Bachelor’s Degree from a four-year college or university or five or more years’ related experience and/or training, or equivalent combination of education and experience; 5+ years of managerial experience; 5+ years of management responsibility as an Executive Housekeeper/Assistant Director or Director of Housekeeping in a Club or luxury resort.

Previous Executive Housekeeper or Assistant Director experience or equivalent; experience overseeing public-space operations; experience working in a full cycle resort laundry.

Valid Driver’s License

Competence in Microsoft Office Suite, especially Word, Excel, and Outlook; Knowledge of Hotel/Resort Billing Systems is helpful.

Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments; Ability to write clearly and legibly.

Able to perform basic math calculations.

Ability to solve complex problems and make sound management/leadership decisions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow, or inclement weather as the demands of the position so dictate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to bend, stoop, kneel, crouch, reach with hands and arms, climb, balance or operate a computer. The employee is frequently required to lift up to 25 pounds. The employee is constantly required to stand, walk, talk, and hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle, organize or lift items. The employee is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned, preparing and analyzing data and figures, visually inspecting the property and/or department, and recognizing hazards and safety violations.

I acknowledge and understand that:

• The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements, and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
• Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club.
• I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.

Yellowstone Club offers great benefits including:

• Medical, Dental, Vision Benefits
• Free transportation to and from Bozeman 
• Complimentary shift meals 
• 401k eligibility and bi-weekly match
• Access to onsite fitness center 24/7
• Discounted Employee Housing in Big Sky or Gallatin Gateway
• Discounts to over 1000 retailers through ADP LifeMart and Expert Voice
• End of season Employee Appreciation Day and retail sale
• Access to Employee Store in Bozeman 
• Two employee ski days at the Yellowstone Club each month 
• Discounted Ski Pass to either Big Sky Resort or Bridger Bowl 

For more information about the Club, visit www.yellowstoneclub.com.

To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage. 

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