Workflow Analyst

The Workflow Analyst will analyze and improve IT document business processes to make workflows efficient, accurate and cost effective. This role involves identifying bottlenecks in IT processes, especially cross functional tasks, gathering IT requirements, analyzing workflow data and working with functional and cross functional teams to implement process improvements.

The Workflow Analyst will report to the Organization Enterprise Personnel.

Business Process Enhancement

• Analyze existing business processes and identify inefficiencies.
• Map and document workflows, procedures, and process requirements.
• Gather requirements from stakeholders and translate them into actionable solutions.
• Recommend process improvements and automation opportunities.

Requirement Gathering

• Gather requirements from stakeholders and translate them into actionable solutions.
• Monitor workflow performance using KPIs and operational data to ascertain value before translating into actionable steps

Manage Workflow Roadmap

• To coordinate and control policies and functions working with the IT, ensure smooth operations and continuous availability of  systems and process across other Teams that work closely with IT.

Workflow Performance 

• Monitor workflow performance using KPIs and operational data.
• Recommend process improvements and automation opportunities.
• Collaborate with IT, operations, and business teams to implement changes.
• Create reports, dashboards, process documentation, and performance metrics.

Application Management (Operations & Delivery)

Manage critical Apps related across the entire organization such as 

• USDM(Universal Sales & Distribution Module
• FIRS Integration
• Integration apps
• Oracle ERP
• Middleware Layers
• Other Apps in related domain/vertical

Governance, Compliance & Release Management

Expected Outcome: Customer-impacting IT changes are compliant, controlled, and delivered with minimal disruption

Key Activities: 

• Ensure adherence to telecom, security, data privacy, and regulatory standards. 
• Govern releases and deployments affecting customer platforms. 
• Test new workflows and ensure changes meet business requirements.
• Track issues and continuously improve processes.

Educational Qualifications 

• Bachelor’s degree in Information Technology, Computer Science, Industrial Engineering, Operations Management, or a related field.
• Certifications (Advantage): - PMP, PRINCE2, and CBAP

Relevant Experience & Functional / Technical Skills 

• 8+ years’ experience in System Automation
• Proven experience in using Microsoft Excel, Data analysis, Process mapping and Workflow Automation. 
• Strong Knowledge of OCP, Linux System, Application Integrations, APIs, Networking
• Strong knowledge of requirement gathering and project skills
• Strong knowledge of operational troubleshooting
• Strong stakeholder management skills with the ability to coordinate across Business, IT, Vendors, Operations, and Product teams.
• Excellent communication, documentation, status reporting, and presentation skills.

Other requirements 

• Strong customer and commercial orientation
• Excellent stakeholder management and communication 
• Proactive problem-solving and continuous improvement mindset