Customer Service (Payables Support)

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We are looking for enthusiastic and customer-focused Customer Service Agents to join our growing team. In this role, you will provide exceptional customer support by assisting customers with account inquiries, payment-related questions, and general service requests.

If you enjoy helping people, solving problems, and working in a fast-paced, team-oriented environment, we'd love to hear from you. We offer comprehensive training, ongoing coaching, and excellent opportunities for career growth.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We are looking for enthusiastic and customer-focused Customer Service Agents to join our growing team. In this role, you will provide exceptional customer support by assisting customers with account inquiries, payment-related questions, and general service requests.

If you enjoy helping people, solving problems, and working in a fast-paced, team-oriented environment, we'd love to hear from you. We offer comprehensive training, ongoing coaching, and excellent opportunities for career growth.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• →Respond to inbound customer inquiries in a professional and courteous manner.
• →Assist customers with payment inquiries, account questions, and service requests.
• →Resolve customer concerns through effective problem-solving.
• →Troubleshoot basic account and payment-related issues.
• →Process customer requests and maintain accurate account records.
• →Accurately document customer interactions using internal systems.
• →Follow company policies, compliance requirements, and quality standards.
• →Escalate complex customer concerns when appropriate.
• →Achieve customer satisfaction, quality, and productivity goals.
• →Participate in ongoing training and development.
• →Maintain regular attendance and schedule adherence.

• →Respond to inbound customer inquiries in a professional and courteous manner.
• →Assist customers with payment inquiries, account questions, and service requests.
• →Resolve customer concerns through effective problem-solving.
• →Troubleshoot basic account and payment-related issues.
• →Process customer requests and maintain accurate account records.
• →Accurately document customer interactions using internal systems.
• →Follow company policies, compliance requirements, and quality standards.
• →Escalate complex customer concerns when appropriate.
• →Achieve customer satisfaction, quality, and productivity goals.
• →Participate in ongoing training and development.
• →Maintain regular attendance and schedule adherence.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Grade 12 / National Senior Certificate (NSC) or an equivalent qualification.
• Must have a clear criminal record.
• Must successfully pass a drug screening assessment
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Basic computer and data entry skills.
• Ability to type at least 20 words per minute.
• Proficiency in Microsoft Office Suite.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Reliable with excellent attendance.

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Grade 12 / National Senior Certificate (NSC) or an equivalent qualification.
• Must have a clear criminal record.
• Must successfully pass a drug screening assessment
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Basic computer and data entry skills.
• Ability to type at least 20 words per minute.
• Proficiency in Microsoft Office Suite.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Reliable with excellent attendance.

• At least one year of experience in customer service within a contact centre
• Experience handling payment-related or financial service inquiries is advantageous.

• At least one year of experience in customer service within a contact centre
• Experience handling payment-related or financial service inquiries is advantageous.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.  Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua,  EastWest BPO, TeleTechnology, and Vinculum.

• Must be authorized to work in the country where the job is based.

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.