Part time Customer Service Support Coordinator (3 days per week)

At Connected Kerb, our mission is to accelerate the transition to sustainable mobility for all with reliable, affordable and accessible EV charging solutions.  

Connected Kerb deliver future-proof, cost-effective and sustainable EV charging solutions for the public sector, developers, fleets, workplaces, car parks and other organisations to help accelerate the transition to EVs for all across the UK. Our unique solution combines power and data at the kerb to deliver user-friendly and reliable charging and provide the foundation for connected cities and communities.  

Due to rapid growth, the business is looking for 2 Customer Service Support Coordinator's who will both join us on a 3 day a week basis, ideally working either Monday - Wednesday and Wednesday - Friday.

·       Aiming for the extraordinary – We want to strive to be an industry leader in uptime and reliability. You will work within the customer service and operation teams to contribute to ensuring we deliver the best possible service to our clients and customers

·       We are an 24/7 operation assisting customers at all times of the day – so flexibility is an integral part of the role

·       Delivering an exceptional customer service - We want our customers to feel valued and listened too. You will be communicating with customers by email and phone answering their queries and resolving any issues they have.

·       Ensuring the Connected Kerb Network is reliable and we are meeting out KPI’s on uptime and utilisation.

·       Good working knowledge of Microsoft Office packages (MS Word, Excel, Project,D365) 

·       Passionate about customer service

·       Customer Service experience in a call centre environment preferable

·       Ability to work under pressure to deadlines, and a flexible attitude towards work in order to deal with a variable and demanding workload 

·       Strong Multi-tasking Skills

·       The ability to maintain full oversight of incoming work alongside on going tasks

·       Exceptional case Management organisation

·       Excellent communication skills both written and verbal

·       Is a self-starter who can manage their own time