Technical Analyst I

United States·Clifton Parkmid

Other

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Quick Summary

Key Responsibilities

Hardware/Software Installation Hardware procurement, delivery, implementation, and maintenance. Maintains documentation of physical assets in configuration and asset management records.

Technical Tools

Other

Cox Automotive - USA

Information Technology

Technical Analyst I

Individual Contributor

Yes, 15% of the time

Day

What We Offer

~1 min read

Compensation includes a base salary in the range of $67,200.00 - $100,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Responsibilities

~1 min read

Hardware procurement, delivery, implementation, and maintenance.
Maintains documentation of physical assets in configuration and asset management records.

Monitors the availability, performance, and throughput of supported technology infrastructure to proactively identify issues and remediate.
Manages and maintains all infrastructure hardware and software ensuring they remain available at all required times. Tests and provides recommendations for replacement or upgrade of hardware or software to ensure business continuity.
Maintains technology infrastructure support technical documentation.
Leads location in disaster recovery for technology.

Performs technology support, troubleshooting and resolving hardware and software issues for desktops, laptops, tablets, mobile phones, and peripheral devices.
Performs research and develops solutions for hardware and software issues.
Updates incident records and knowledge base with appropriate and timely information

Recommends and develops solutions, resolve problems associated with incidents, and update problem records.
Conducts root cause analysis.
Submits requests for change records to remove errors.
The role requires a high level of autonomy correlating to workflow. This is a results-driven position requiring knowledge of all facets of technology such as networking, software, and hardware.
Works with project teams to review and assess impact of new business requirements.
Contributes to technical aspects of key change documentation (e.g. technical requirements, change impact assessments, change implementation plans, change rollout plans).
Ensures the capacity, availability, security, and service support requirements are considered in all technology infrastructure changes.
Implements, tests, and monitors technology infrastructure changes in line with change implementation plans.
Ensures technology infrastructure changes meet agreed service acceptance criteria.
Maintains asset and configuration management records.

Trains end users for Corporate initiatives such as device or software deployment for teams such as Security, Device Engineering, and Software teams.

Provide technical expertise to enable the correct application of operational procedures.
Contribute to the planning and implementation of maintenance and installation work.
Implement agreed changes and maintenance routines.
Identify operational problems and ensuring they are managed in accordance with agreed standards and procedures.
Provide reports and proposals for improvement.

Act as the routine contact point.
Assist with the development of and applies solutions to resolve or escalate clients' service problems.
Monitor client services function and collects performance data.
Data retention management is required for this role for the client's legal archive.

Requirements

~1 min read

Bachelor’s degree. The right candidate could also have a different combination, such as 4 years’ experience in a related field.
Working experience supporting end-user computing devices
Working experience working with incident, problem, and change management
Working experience in an ITIL-based environment
Working experience as a participant in a change management process
Working experience of Microsoft Office products
Willingness to travel 5 to 10%.
Ability to walk, stand, squat, kneel and climb to perform essential job duties required to troubleshoot, repair, and maintain technology equipment
Excellent customer service skills required. The ability to meet SLAs and update customer with progress.

Additional Tech Certification: A+, Network+, MCP, MCDST
Apple Certified Support Professional (ACSP)
Network certificates
Experience in Series/AS400 support
Experience in wireless (Mobile, WiFi, WAP)
Experience in network
Experience in audio/visual
Exposure to Project Management
Experience communicating with stakeholders

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Location & Eligibility

Where is the job

Clifton Park, United States

On-site at the office

Who can apply

About this job

Pay per year: $67,200–$100,800 a year; 24% above the $67,500 median for Other jobs on Jobera (122,729 salaries).
Who can apply: United States
Posted: Today
Employer: has 1,260 open jobs on Jobera in 2 countries.