1d ago

New

$21.68 - $36.13/hr

Bilingual Universal Banker - Float - Spanish Speaking

United States·Plaistowmid

Finance & AccountingPersonal Banker

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Quick Summary

Key Responsibilities

Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs.

Requirements Summary

The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner.

Technical Tools

Finance & AccountingPersonal Banker

Responsibilities

~1 min read

What We Offer

~2 min read

Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.

Explain the high-level criteria used to decision loan applications.

Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.

Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance.

Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.

Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.

Introduce appropriate banking partner when servicing needs present an opportunity for a product solution.

Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities. Identify and escalate cases of suspected fraud.

Resolve and accurately log all customer complaints in the appropriate system.

Review, approve and help resolve Consumer and Business Banking customer overdrafts.

Accurately complete customer transactions.

Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.

Complete other related duties as assigned.

✓Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.

✓Explain the high-level criteria used to decision loan applications.

✓Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.

✓Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance.

✓Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.

✓Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

✓Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.

✓Introduce appropriate banking partner when servicing needs present an opportunity for a product solution.

✓Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities. Identify and escalate cases of suspected fraud.

✓Resolve and accurately log all customer complaints in the appropriate system.

✓Review, approve and help resolve Consumer and Business Banking customer overdrafts.

✓Accurately complete customer transactions.

✓Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system.

✓Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

✓Promote an environment that supports belonging and reflects the M&T Bank brand.

✓Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

✓Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.

✓Complete other related duties as assigned.

Nice to Have

~1 min read

Physical Requirements:
Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.
Ability to read fine print
Ability to interact with customers in an open face-to-face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.68 - $36.13 (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Plaistow, New Hampshire, United States of America

Location & Eligibility

Where is the job

Plaistow, United States

On-site at the office

Who can apply

About this job

Pay per year: ≈ $45,094–$75,150 a year; 45% above the $41,600 median for Personal Banker jobs on Jobera (565 salaries).
Who can apply: United States
Posted: 1 day ago
Employer: has 985 open jobs on Jobera in 3 countries.