PM Resort Housekeeping Manager - Margaritaville Resort Orlando

Margaritaville is more than a place ' it's a State of Mind. A paradise where laughs are louder, and smiles are wider where we create and deliver fun & escapism.

We are looking for a Housekeeping Manager to join our team! Are you ready for an amazing, thrilling, fast-paced career in hospitality? Are you looking to enhance your talents and grow in the industry? We have an open opportunity to provide you with an amazing future as a part of our team.

NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort.

· Manage all PM housekeeping operations across guest rooms and accommodations, public spaces, corridors, meeting areas, recreational facilities, and back-of-house locations.

· Ensure resort cleanliness standards consistently meet or exceed brand and ownership expectations.

· Conduct regular inspections of accommodations, public areas, and team member workspaces to maintain quality standards.

· Coordinate evening room turnover activities and prioritize guest service requests.

· Monitor room status discrepancies and partner with Front Office to maximize room inventory availability.

· Oversee nightly preparation of housekeeping assignments and work distribution for the following day.

· Any other tasks or duties assigned by leadership.

· Respond promptly and professionally to guest requests, concerns, and service recovery opportunities.

· Ensure timely delivery of amenities, roll-aways, cribs, linens, and other guest-requested items.

· Partner with Front Office team to accommodate VIP arrivals, special requests, and group arrivals.

· Drive guest satisfaction through proactive service and attention to detail.

· Supervise, coach, and develop housekeeping supervisors and line-level team members.

· Conduct daily pre-shift meetings and communicate operational priorities, occupancy changes, and service expectations.

· Monitor productivity and labor performance to ensure departmental efficiency.

· Recognize employee achievements and address performance concerns in a timely and constructive manner.

· Assist with onboarding, training, performance evaluations, and career development planning.

· Assist in managing departmental labor expenses and productivity targets.

· Monitor usage of cleaning supplies, linens, guest room amenities, and operating equipment.

· Ensure proper inventory controls and storage procedures are maintained.

· Ensure compliance with all resort safety policies, OSHA standards, and company procedures.

· Promote safe chemical handling practices and proper use of personal protective equipment.

· Conduct accident investigations and complete required documentation.

· Ensure adherence to brand standards, health regulations, and environmental sustainability initiatives.

Qualifications:

· Minimum 3 years of housekeeping leadership experience in a full-service hotel, resort, or hospitality environment.

· Strong knowledge of housekeeping operations, and room inspection processes.

· Experience managing labor productivity and staffing schedules.

· Ability to work evenings, weekends, holidays, and during peak occupancy periods.

· Typical shift schedule: 3:00 PM - 12:00 AM

· Candidate must have full availability, including Fridays, Saturdays, and Sundays

· Proficiency with hotel property management systems and housekeeping software.

· Strong written and verbal communication skills.

· Luxury or full-service resort experience.

· Bilingual skills (English/Spanish) preferred.

· Experience with Forbes, AAA, or branded resort service standards.

· Ability to stand and walk for extended periods throughout the shift.

· Frequent bending, reaching, lifting, pushing, and pulling.

· Ability to lift up to 25 pounds and occasionally move heavier items with assistance.

· Ability to work indoors and outdoors in varying environmental conditions.

· Maintain guest accommodations and public area cleanliness scores at or above established resort targets.

· Achieve departmental guest satisfaction goals.

· Meet labor productivity and expense management objectives.

· Ensure timely completion of guest requests and service recovery efforts.

· Foster a positive, engaged, and accountable housekeeping team culture.

· Support readiness for brand inspections, ownership visits, and quality assurance audits.

NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.