Service Manager - OpenRoad Honda

DRIVING POSSIBILITIES 

Position: Service Manager
Employment Status: Full-Time

Dealership: OpenRoad Honda
Department: Service

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
• Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
• Comprehensive extended health and dental plan (applicable for full-time positions only)
• Strong focus on training, development, and internal promotion opportunities
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Be part of a culture that celebrates you through employee recognition programs and engagement events

SUMMARY:

The Service Manager is primarily responsible for the profitable and efficient operation of the dealership’s service department. S/He will accomplish this objective by establishing strong customer relationships, operating the department at maximum productivity, creating a good work environment, and effectively managing department resources

ROLE & RESPONSIBILITIES:

• • Recruit and provide training for service department staff to promote customer satisfaction and high quality service.
  • Ensure that customer complaints and misunderstandings are handled in a fair, timely, and professional manner.
  • Generate and continually strive to increase labour sales by planning and executing ongoing service advertising program.
  • Review performance of service advisors and evaluate and train on an ongoing basis.
  • Ensure that all necessary shop equipment is available, and maintain a safe working condition.
  • Review quality control procedures on an ongoing basis to ensure all staff are complying with policies and procedures.
  • Control department budgets and other expenses.
  • Meet with dealership management routinely to review service department performance, set future performance objectives, plan promotional activities, and discuss additional departmental matters.
  • Must follow Company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
  • This position will be expected to perform other duties as assigned by management.
  • OpenRoad reserves the right to modify this job description as business needs require.
    

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• • 10 years of experience in automotive dealership service department.
  • Strong analytical, organizational and people skills.
  • Working knowledge of automotive equipment parts and accessories.
  • Current knowledge of local sources of supply.
  • Ability to motivate and train department staff.
  • Ability to maintain records and prepare reports using a computerized equipment maintenance system.
  • Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
  • Ability to make sound decisions in a manner consistent with the essential job functions.
  • Ability to work constructively with members from all departments within the dealership.
    
  • A valid Ontario driver’s license, with a clean driving record.
    

Internal Candidates:

To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process. [Link]
We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

Grow Your Career at OpenRoad!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

This job posting is for an existing position within our organization, and we are actively seeking qualified candidates to fill this role. We prioritize transparency in our hiring practices and strive to provide applicants with clarity regarding each opportunity’s nature and purpose.

OpenRoad Auto is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available on request for candidates taking part in all aspects of the selection process.