Provides customer service and support for internal and external customers regarding inquiries and problem resolution. Reconcile and completes entries for armored car vaults.
Requirements Summary
NOTE: The statements herein are intended to describe the general nature and level, or work being performed by employees assigned to this classification.
Technical Tools
Other
GENERAL SUMMARY:
Is responsible for balancing and maintaining various General Ledger accounts related to cash for Teller/Vault and ATM/ITMs, including settlement accounts for card transactions and deposits. Provides customer service and support to internal and external customers and assists with problem resolution.
RESPONSIBILITIES AND DUTIES:
Provides customer service and support for internal and external customers regarding inquiries and problem resolution.
Reconcile and completes entries for armored car vaults.
Performs daily balancing and reviews of teller/vault accounts and limits and works with branch managers to resolve offages.
Reconciles and reviews ATM/ITM cash, settlement, and deposit accounts.
Reviews exception reports and follows up on findings.
Verifies Board-approved Teller/Vault/ATM limits.
Calls surprise cash audits for Teller/Vault/ATM.
Performs other duties assigned by management.
Maintains regular and reliable attendance.
Communicate effectively in person and through other channels with coworkers and customers during regular business hours and, when necessary, before or after regular business hours.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of bank operations, information systems, and internal general ledger systems.
Knowledge of bookkeeping and accounting principles.
Knowledge of ITI preferred.
Knowledge of Windows-based programs, word processing, and spreadsheet software.
Ability to operate a PC with keyboard accuracy and speed.
Ability to communicate effectively and demonstrate good customer service skills and telephone courtesy.
Ability to pay close attention to detail and work with a high degree of accuracy and confidentiality.
Ability to create an organized and efficient work environment.
Ability to work under pressure, meet deadlines, and manage constant interruptions while performing reconcilement, verification, and computer input responsibilities.
EDUCATION AND EXPERIENCE:
High school graduate or equivalent.
Previous banking, accounting, or equivalent work experience preferred.
Prior balancing/reconcilement experience and familiarity with internal general ledger systems required.
Previous experience with computer software and bookkeeping preferred.
Supervisory or leadership experience preferred.
PHYSICAL REQUIREMENTS:
NOTE: The statements herein are intended to describe the general nature and level, or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel.
