WaterPark Guest Light Up the Park Supervisor

Massanutten Resort

Job Summary

WaterPark Guest Services Light Up the Park Supervisors are the first friendly faces guests see when they enter the seasonal light show. They are responsible for assisting guests with check-in process and providing the correct admission. Must also provide excellent customer service while assisting with light show operations, answering questions, and providing information about Light Up the Park! Knowledge of and adherence to Massanutten WaterPark’s company core values and mission statement are vitals keys to success in this position. Supervisor will handle any guest concerns or light show issues that may arise. Will also be responsible for aiding the needs and requests of all guests and ensure guest needs are met in a timely and efficient manner. Supervisor will be responsible for overseeing daily opening and closing duties of Light Up the Park with support from the WaterPark Manager on Duty, including preparation of daily financial deposit and reports. Must conduct self in a professional, friendly, and attentive manner during all guest encounters. Prior experience in working with the public is preferred and excellent communication skills are a must.

Required

• Must be at least 16
• Excellent customer service skills
• Ability to multi-task
• Ability to communicate effectively with guests of all ages

Preferred

• Customer service experience

Typical Schedule

Days:

• • Varies, including weekends, holidays required as needed

Hours:

• • Varies, including evenings