Customer Service Representative- Pressure Protection

• Timekeeping for the ControlWorx Team that work at ExxonMobil complex. This requires daily reconciliation into the Tracks Exxon system. 
• Obtaining time approvals and material requisitions.
• Receive phone calls, faxes and emails from external & internal Exxon customers which must be handled on a timely basis.  Most of the time the work load will be considered as ‘heavy’.
• Information handled will include RFQ’s, Processing Day to Day Repair Work, Expediting Repair Work through shops and provide customer updates per their requirements, Technical Assistance/Support, Factory Support, Technical Product Support, Delivery Expediting.
• Manage day to day repair activities with support such as purchasing parts or coordinating services.
• Facilitate customer repair requirements in a clear and precise manner.
• Ensure that Inside efforts are aligned with the production shop.
• Support John H Carter accounting department with problem invoices, returns and general customer account information.
• Work closely with and support the JHC services principals when required to do so.
• Attend required and preferred training.
• Source Repair Services, Product and Product information for customers.
• Support CWX colleagues at all times, and especially when overload situations arise.
• Accurately complete quotes, order entry and purchase orders.
• Attend Turnaround meetings for large outages
• Backup and support inside sales
• Reduce AR past due amounts
• Ensure timely invoicing and reduce backlog/SNI amounts

If you wish to become an approved agency to assist us in our employment efforts, please submit your request to careers@johnhcarter.com.