Customer Relations Specialist

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Customer SupportCustomer Escalation Specialist

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Quick Summary

Overview

About UsGroup 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom.

Technical Tools

Customer SupportCustomer Escalation Specialist

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Responsibilities

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Conduct outbound calls to customers to schedule appointments and promote available dealership services.
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Introduce vehicle trade-in and purchase opportunities during customer conversations to generate interest.
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Follow up with customers who miss scheduled appointments to encourage rescheduling.
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Coordinate with dealership personnel to connect interested customers with the appropriate team members.
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Assist with customer paperwork and documentation when customers elect to sell their vehicles to the dealership.
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Maintain accurate customer records, appointment details, and follow-up activities in dealership systems.
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Provide professional, friendly customer service while building positive customer relationships.
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Support daily administrative functions and ensure timely communication between departments.

Requirements

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Previous customer service, call center, appointment scheduling, or administrative experience preferred.
Automotive dealership experience is a plus but not required.
Excellent verbal communication and interpersonal skills with confidence making outbound calls.
Strong organizational skills and attention to detail.
Ability to engage customers, build rapport, and identify opportunities through conversation.
Comfortable using computers, customer management systems, and Microsoft Office
High school diploma or equivalent

What We Offer

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✓Health, Dental, Vision, Life, and Disability insurance

✓401(k) plan with company match

✓Paid Time-Off

✓Employee Stock Purchase Plan

✓Employee Vehicle Purchase Program

✓Professional work environment with job training, provided equipment, and advancement opportunities

✓Structured, paid training leading to manufacturer and Group 1 recognition

✓Pinnacle Awards Program

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.