IT Help Desk

(united States)Remote

Customer SupportIt Support Specialist

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Quick Summary

Key Responsibilities

Provide technical support for hardware, software, and network issues, with a focus on HealthSnap-issued MacBooks and PCs Troubleshoot and assist employees with company applications,

Requirements Summary

Proven experience supporting Mac computers,

Technical Tools

Customer SupportIt Support Specialist

HealthSnap (healthsnap.io) empowers patients and their physicians to improve health outcomes using an innovative platform for modern, proactive patient care. We help healthcare organizations easily manage chronic conditions remotely, and deliver personalized patient experiences when it's needed most.

Responsibilities

~1 min read

→Provide technical support for hardware, software, and network issues, with a focus on HealthSnap-issued MacBooks and PCs
→Troubleshoot and assist employees with company applications, including Salesforce and Jira
→Diagnose and resolve common computer and software issues such as system crashes, application errors, connectivity problems, and microphone/audio issues
→Offer remote support to off-site employees, ensuring consistent service across the organization
→Assist employees with the effective use of technology by providing training, guidance, and best practices
→Maintain accurate records and documentation of all support activities, troubleshooting steps, and resolutions
→Contribute to internal knowledge base articles and self-service resources
→Escalate complex or unresolved issues to higher-level IT personnel, providing all relevant details for efficient resolution
→Perform other duties as assigned

Requirements

~1 min read

Proven experience supporting Mac computers, including hardware troubleshooting and macOS software support
Familiarity with Salesforce and Jira is strongly preferred
Strong analytical and problem-solving skills with the ability to diagnose technical issues efficiently
Excellent written and verbal communication skills
Ability to thrive in a fast-paced environment and manage multiple priorities at once
Customer-focused attitude with patience and a desire to help others