League Associate - JAM Sports Niagara

JAM is your one-stop shop for all things PLAY! Whether you're looking to join recreational sports leagues across North America or plan a hilarious corporate team-building event, JAM does it all! We’re looking for a new teammate to help us deliver unforgettable experiences as we connect more people through play than ever before. 

Our Core Values: 

• Chase the Vision 
• Deliver What You Promise 
• Take Pride in What You Do 
• Get Shit Done 
• Treat Everyone Like Your Best Friend 
• Find a Better Way 

MISSION: Deliver a consistently fun, organized, and reliable league experience by leading on-the-ground execution in the Niagara region. 

JOB RESPONSIBILITIES 

• Player experience. Be at games 2 to 4 nights a week, rotating so you see every venue and League Ambassador regularly. Spot and fix on-site issues so every player feels welcomed, supported and excited to come back. 
• Player inquiries. Take the lead on answering player inquiries (email, phone, onsite), resolving issues as quickly as possible. 
• Smooth league nights. Help ensure leagues are organized, on time and played by the rules, especially during season launches and playoffs 
• Venue and on-site relationships. Work with venue partners, referees, coaches and on-site staff to solve problems and build trust. 
• Operational reliability. Assist with schedule changes, cancellations, equipment, t-shirts and logistics when required. 
• Retention and growth. Help fill leagues, flag new venue opportunities, and capture photos and moments that build community. 
• Other regions. Lend a hand to other regions when needed. 

QUALIFICATIONS 

• Experience: 1 to 2+ years in sport operations, events, hospitality, recreation or customer service. Front-line, evening-shift experience is a plus. 
• Been a player: You’ve played in an adult rec league and know what makes one feel well run. Working knowledge of a variety of sports rules and formats is an asset. 
• Staff leadership: 1+ year coaching or supervising part-time staff. You hold the standard without being their buddy or their drill sergeant. 
• Customer service: You handle complaints and tough conversations by email, phone and in person, and resolve them without escalating. 
• Numbers: Comfortable making decisions based on numerical data. 
• Connector: You can walk into a bar, gym or local business and start a conversation. Sales or partnership experience is an asset. 
• Self-starter: You work independently and don’t need to be micromanaged. 
• Requirements: Based in Niagara (or nearby) with a valid driver’s license and access to your own vehicle. 

HOURS AND COMPENSATION 

• Full-time, salaried position with benefits. 
• Varied working hours. Some days will be 9am to 5pm while other days will be 1pm to 9pm.  
• Monday – Friday. Occasional weekend events, with time off in lieu or additional pay.  
• $45,000 to $50,000 annually, depending on experience. 
• 10 vacation days and 10 personal days to start. 
• Full benefits after 3 months, plus the company RRSP matching program. 
• Complimentary league play. 
• GO PLAY Days in the summer, our version of summer hours: bank your Friday afternoon hours elsewhere in the week, book it with your team lead, and go play. 

Application deadline is Friday, November 13th at 10:00 EST. 

JAM Is For Everyone  

We at JAM are committed to creating a diverse and inclusive work environment and are pleased to be an equal opportunity employer. All candidates will be given equal consideration regardless of race, colour, religion, gender, gender identity/expression/orientation, age or disability. Our devotion to creating a diverse, inclusive and equitable environment is reflected in our work culture as well as the services we offer.