Coordinator, Department of Obstetrics and Gynaecology

Coordinator, Department of Obstetrics and Gynaecology

Entity: Aga Khan University Hospital

Location: Karachi, Pakistan

Introduction:

The Aga Khan University Hospital (AKUH) is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 Off-Campus Hospitals, 30+ Medical Centres, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.

AKU is an equal opportunity employer and is committed to safeguarding and aims to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between all faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Responsibilities:

You will be responsible to:

• coordinate day-to-day ward operations and ensure smooth patient flow, service delivery, and customer satisfaction
• effectively coordinate with consultants, nursing staff, diagnostic services, support departments, Finance, and billing teams to facilitate patient care
• ensure compliance with hospital policies and accreditation standards
• manage cash handling, revenue collection, billing processes and reconciliation procedures
• maintain departmental records and carry out audit trails when required
• collect, analyze, interpret, and present operational, financial, quality, and patient satisfaction data
• monitor departmental KPIs and prepare periodic operational and performance reports
• participate in departmental quality improvement, patient safety and services enhancement initiatives.

Requirements:

You should have:

• a Baccalaureate degree Business Administration, Hospital Administration or any other relevant discipline
• at least three years of relevant experience
• good interpersonal skills, particularly communication skills
• ability to present complex issues in meaningful form and amicably address those
• effectively work with multidisciplinary teams and meet stringent deadlines
• proficiency in the use of commonly used office applications, particularly MS Office and hospital information systems
• willingness to work in shifts, over weekends and on public holidays.

Comprehensive employment reference checks will be conducted.