Front Desk Counselor-87554501

Education:
High school diploma or GED.
Specialized training or education in human services may be substituted for experience.

Experience:
One year of related human services experience supporting adults with mental illness and/or substance use disorders.

Certifications/Licenses:

1. Valid NYS driver’s license may be required depending on assignment.

Work Eligibility: Must be authorized to work in the U.S.

Work Location Requirement: Onsite – community residential program with 24/7 staffing coverage. This is a relief post.

• Conduct regular facility inspections to ensure safety, cleanliness, and security.

• Report serious incidents immediately and complete incident documentation per policy.

• Explain available services and programs; teach daily living skills, socialization, and conflict resolution.

• Follow emergency procedures and support the safety of residents, staff, and visitors.

• Assist individuals with hygiene, grooming, nutrition, and daily living needs.

• Review and update staff communication logs each shift.

• Perform housekeeping tasks to maintain a safe and healing environment.

• Ensure food provided meets dietary requirements.

• Accompany individuals to medical appointments, social agencies, and community activities.

• Maintain regular attendance and work beyond scheduled hours when needed.

• Attend team meetings, staff meetings, and supervision.

• Complete required in-service training and staff development.

• Monitor medications and complete related documentation when assigned.

• Assist clinical staff with resident accountability and missing person procedures.

• Observe and document individuals’ behavior and responses to treatment.

• Lead skills development or activity groups when appropriate.

• Assist individuals with meal preparation, laundry, and light housekeeping.

• Perform other related duties as assigned.