IT Support Specialist

(philippines)Remotemid

Customer Support SpecialistCustomer

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Quick Summary

Overview

About Command|Link Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions,

Technical Tools

Customer Support SpecialistCustomer

About Command|Link

About the Role

~1 min read

Responsibilities

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→Provide day-to-day IT support across the company, including general IT troubleshooting and helpdesk support.
→Set up and configure laptops for new hires, ensuring security, compliance, and readiness from day one.
→Manage and support Microsoft Intune for device and application management.
→Administer and monitor Pulseway for proactive system management and support.
→Troubleshoot and resolve issues across both MacOS and Windows environments.
→Resolve software, hardware, and network issues quickly and efficiently.
→Document issues, resolutions, and best practices to improve support processes.
→Collaborate with global colleagues to ensure consistent IT standards and practices.

3+ years of experience in IT support or helpdesk roles.
Strong background in troubleshooting hardware, software, and networking issues.
Hands-on experience supporting both MacOS and Windows environments.
Experience with Microsoft Intune administration.
Experience with Pulseway or similar remote monitoring/management tools.
Excellent communication skills, with the ability to support users remotely across time zones.
Ability to work independently while aligning with U.S. business hours.
A proactive, customer-focused mindset with strong problem-solving skills.

Nice to Have

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Experience supporting SaaS environments (e.g., Microsoft 365, Google Workspace).
Familiarity with onboarding/offboarding processes in distributed teams.
IT certifications (CompTIA, Microsoft, Apple, etc.).

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

Room to grow at a high-growth company
An environment that celebrates ideas and innovation
Your work will have a tangible impact
Flexible time off
Fun events at cool locations
Employee referral bonuses to encourage the addition of great new people to the team