Client HRBP V- Broker/Center of Influence

We are hiring a Human Resources Business Partner to work with our Broker - Center of Influence clients in the west market (preferably CA)!

The HR Business Partner for COI builds, maintains, and strengthens key relationships with our highly valued external center of influence (COI) partners. These partners are contracted to refer new clients to ADP TotalSource in a variety of ways (e.g., brokers, CPAs, etc.). In this role, you will serve as the strategic HR partner and account manager for our referred clients, and you’ll play a key role in providing a best-in-class level of service, ensuring every interaction delivers on our promise to exceed expectations.

You’ll provide strategic, responsive, and consultative support to your clients while maintaining a close connection with your COI partners. The HRBP serves as a TotalSource expert and ensures a high level of client satisfaction and retention through elevated service. 

Ready to #MakeYourMark? Apply now!

WHAT YOU’LL DO: Responsibilities 

• Manage a book of assigned COI accounts, functioning as a consultant on strategic human capital processes and programs, including workforce planning, competency modeling and development, recruiting, hiring and on-boarding, succession planning, performance management, leadership/employee development, and employee engagement
• Build mutually beneficial relationships with referring partners and clients, communicating effectively to obtain awareness, understanding, and buy-in of TotalSource value
• Analyze employee data and feedback to identify strengths, weaknesses, and root-cause issues. Present recommendations and actions for improvement
• Client Evaluation: support the due diligence process for prospective clients, and identify additional service opportunities for existing clients
• Client Service: deliver a best-in-class client experience through proactive, impactful, and responsive partnership and influence
• Consult with external referring partners to build and maintain relationships and ensure alignment on client initiatives and strategy
• Collaborate with Sales, Implementation, Service/Operational Teams, and leadership to evaluate and deliver on external partner and client needs
• Leverage ADP data, tools, and resources to present to clients and referring partners to support clients in driving business decisions
• Serve as escalation point for all billing and pricing questions from clients and external partners
• Work with market leaders to develop and implement best practices around service challenges, product quality, and service delivery enhancements to drive client and external partner satisfaction and retention
• Perform other related duties as assigned

REPORTING RELATIONSHIPS:

• Supervisor: Sr. Director, Client Relations Executive

TO SUCCEED IN THIS ROLE: Requirements

• Candidate must be located in the west market (CA preferred) as they will be required to manage an external client territory/book of business within the area/region.  Will be a hybrid work model.  (Remote, Field visiting clients).

• Minimum of 8-10 years of progressive experience in Human Capital Management
• 5+ years of HR or client-facing experience in Payroll or Professional Employer Organizations (PEO)
• Demonstrated experience designing and delivering strategic and operational human capital management programs and processes
• Proven ability to build and maintain internal and external relationships and partnerships
• Excellent interpersonal and communication skills, both written and verbal
• Ability to regularly travel to client sites and internal events (~20% travel)

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

• Collaborate. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and respect one another's ideas to find the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner - doer. Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for? Apply now!

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