Unemployment Claims Assistant -AZ

• About Us: Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing HR/HCM technology, managed services, and global BPO. We serve over 95,000 businesses and process over $135B in annual payroll. Headquartered in Chandler, Arizona, we offer “One Employer Solution” to help businesses streamline and grow. Learn more at www.vensure.com.

• Position Title: Unemployment Claims Assistant

• Position Summary: Support the Unemployment Services team with administrative and clerical assistance throughout the unemployment claims process, ensuring timely and accurate documentation, correspondence, and data entry to maintain compliance with state and federal regulations.

• Essential Duties & Responsibilities:

• Manage and route inbound mail, email, case files, and inquiries to appropriate team members or departments.

• Prepare and send outbound mail and official communications, following established timelines and procedures.

• Enter and update client and claim information in Unemployment Tracking software, ensuring data integrity and regulatory compliance.

• Create and maintain physical and digital filing systems, tracking logs, and databases for efficient retrieval and audit readiness.

• Accurately input sensitive and time-critical information to meet procedural deadlines.

• Assist with team recognition (birthday/anniversary acknowledgments) and maintain the team calendar; support coordination and preparation of meetings and events.

• Support ad hoc projects and initiatives as assigned to contribute to continuous improvement.

• Regular on-site attendance is required for secure system access, collaboration on sensitive matters, operational meetings, and hands-on tasks.

• Knowledge, Skills & Abilities:

• Strong commitment to exceptional client support for external and internal customers.

• Flexible, positive attitude; effective team player and collaborator.

• Strong organizational skills, attention to detail, and reliable follow-through.

• Clear, concise, proactive verbal and written communication skills.

• Ability to learn multiple HRIS and vendor partner platforms.

• Motivation to learn, grow, and contribute to company success.

• Ability to work effectively in a modern, collaborative international environment using video conferencing, chat, email, and phone.

• Education & Experience:

• High school diploma or equivalent preferred; equivalent combinations of experience, skills, or relevant non-traditional education/certifications will be considered.

• Experience with Microsoft Office (Outlook, Teams, Excel, PowerPoint) and ability to learn new applications as needed.

• Required Licenses & Certifications: None.

• Physical, Mental & Communication Demands:

• Physical: Sedentary work with prolonged sitting; frequent manual dexterity for computer/office equipment; occasional walking in the office; visual acuity for screen and printed materials; minimal lifting of documents or light supplies.

• Mental: Frequent analysis of claim details and application of state-specific regulations; strong attention to detail; problem solving; sustained concentration while handling multiple tasks; sound judgment for decision making; tolerance for fast-paced, time-sensitive work; adaptability to changing regulations and platforms.

• Communication: Frequent verbal interaction via phone and virtual meetings; regular written correspondence (emails, claim responses, submissions, internal notes); active listening; collaboration across teams; professional representation with clients and agencies; cultural sensitivity when communicating with diverse individuals.

• Environmental Conditions: Professional office environment with standard computers and office equipment, climate-controlled setting, typical office lighting, and low to moderate noise levels.

• Benefits:

• Health Insurance: medical, dental, and vision coverage.

• Retirement: 401(k) with company match.

• Paid Time Off: PTO, holidays, parental leave, and sick leave as required by state law.

• Other Benefits: life insurance, short-term disability, long-term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

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