Shift: Monday-Friday, 7 am - 3 pm or 8 am - 4 pm
Come be a critical link between production and the customer, ensuring products are shipped accurately, efficiently, and on time. In this fast-paced role, you'll manage domestic and international shipments, coordinate with multiple carriers, resolve shipping challenges, and partner with teams across the organization to deliver an exceptional customer experience. Your attention to detail and problem-solving skills will help keep operations running smoothly while supporting continuous improvement initiatives.
Prepare and process all domestic and international shipments using UPS, FedEx, LTL and other carriers and couriers.
Determine appropriate carrier and method of shipment required to meet internal and external customer demands.
Maintain internal databases including intranet and ERP system to ensure accurate shipping history.
Work with internal customers to resolve customer service issues, including, but not limited to: shipping errors, order entry errors, late orders, packing slip/part count/PO discrepancies.
Proactively communicate shipping issues to customer service for resolution.
Support other departments (Sales, Marketing, and Customer Service) with preparing and shipping tradeshow supplies, marketing materials, and samples by requested ship method.
Maintain clean and organized work area with emphasis on safety, quality, efficiency, and utilization.
Continually seek to improve work processes and individual performance.
High School Diploma or equivalent
2+ years of shipping and receiving experience
Forklift experience
Strong communication skills, both verbal and written
Ability to work safely with sharp tools/objects, such as but not limited to, hobby knives, utility knives, pliers
Ability to work independently with minimal supervision
Ability to multitask and prioritize own workload
Ability to work in a fast-paced, team-oriented work environment
Ability to comprehend and follow printed and computer-screen instructions, and direction from supervisors or technical leads
Strong sense of urgency
Solid customer service skills
Experience using UPS, FedEx shipping software
Experience with international shipments
We offer amazing benefits including but not limited to:
Health Insurance: Traditional OR High Deductible plan
Flexible Spending Accounts
Health Savings Account (including employer contributions)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid caregiver leave
You will receive at least 3 weeks of PTO, Holiday Pay, and Volunteer Hours
401k with company match and immediate vest
Employee Stock Purchase Program at a discounted rate
Matching grants through Protolabs foundation
And More!
Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.
Proto Labs, Inc. is an Equal Opportunity Employer
Physical Demands:
While performing the essential duties of this job, the employee is occasionally required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear. The employee is regularly required to stand, walk, stoop or kneel and must be able to lift and/or move up to 50+ pounds.
Work Environment:
Indoors (A/C); nonsmoking; the majority of this job function is performed in a manufacturing area exposed to machinery and noise; with eye protection and safety shoes required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.