Siebel Developer/Support

In this role, you will combine advanced Oracle Siebel development expertise with operational support to maintain, enhance, and optimize critical enterprise applications. You will work across customer relationship management, point-of-sale systems, order management, payments, fulfillment, and customer service processes. Your responsibilities will span complex incident resolution, application monitoring, system integrations, and the delivery of technical enhancements. You will also contribute to customer data privacy compliance by managing sensitive requests in accordance with applicable requirements and service-level agreements. Working closely with business stakeholders and technical teams, you will help improve application reliability, performance, and overall user experience. This remote, full-time opportunity is ideal for an experienced professional who enjoys solving complex technical challenges and contributing to continuous improvement in a collaborative environment.

• Professional experience: At least five years of hands-on Oracle Siebel development experience, with strong knowledge of Siebel CRM and POS environments.

• Siebel technical expertise: Strong proficiency in Siebel Tools, eScript, workflows, business services, EAI, and Open UI, with experience configuring and extending Siebel applications.

• Integration technologies: Demonstrated experience developing and supporting integrations using SOAP, REST, XML, JSON, and APIs, including the ability to analyze payloads and troubleshoot integration failures.

• Database skills: Strong Oracle SQL and database knowledge, with the ability to investigate data-related issues and support application operations.

• Siebel architecture and business processes: Solid understanding of Oracle Siebel architecture, core functionality, and operational processes, ideally covering order management, payments, fulfillment, and customer service.

• Production support experience: Ability to troubleshoot complex incidents, monitor batch jobs, manage operational issues, prioritize requests, and deliver timely resolutions in accordance with SLAs.

• Privacy and compliance knowledge: Experience with customer data management and privacy-related processes is highly desirable, particularly CCPA fulfillment and related Siebel operational support.

• Operating systems: Working knowledge of Linux and associated operational support activities.

• Enterprise application experience: Familiarity with Fusion applications and data integrations is beneficial. Experience with Microsoft Azure is also preferred.

• Agile delivery: Experience working within Agile teams and leading medium-to-large enhancement initiatives, from requirements analysis through implementation and deployment.

• Education: A degree in any discipline is acceptable.

• Analytical and problem-solving skills: Strong diagnostic abilities, attention to detail, and the capacity to investigate complex technical and operational challenges independently.

• Communication and collaboration: Ability to work effectively with business stakeholders, technical teams, and cross-functional colleagues while communicating technical findings clearly.

• Adaptability and ownership: Ability to learn business processes quickly, manage competing priorities, take ownership of incidents and development tasks, and contribute to continuous service improvement.