HVAC/R Service Manager

United States·San Antoniomid

Hvac TechnicianSkilled Trades & Field Services

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Quick Summary

Key Responsibilities

Strong leadership and team management skills A deep understanding of HVAC service, repair,

Technical Tools

Hvac TechnicianSkilled Trades & Field Services

About the Role

~1 min read

If you thrive in a leadership role, can balance customer expectations with operational realities, and know how to build accountability within a field team, this position offers the opportunity to make a real impact.

Responsibilities

~2 min read

→Strong leadership and team management skills
→A deep understanding of HVAC service, repair, and preventive maintenance
→Experience supervising technicians and managing service operations
→A focus on accountability, efficiency, and customer satisfaction
→Strong troubleshooting and technical support capabilities
→The ability to analyze service data and performance metrics
→Clear communication with both field teams and leadership
→A proactive approach to operational improvements and customer relationships

What You’ll Be Responsible For

Service Operations Leadership

→Oversee daily service operations and technician scheduling to ensure efficient job execution
→Dispatch technicians based on priority, skillset, and workload
→Monitor technician performance through service KPIs and operational metrics
→Review completed jobs daily to ensure accurate documentation, time entries, and service reporting
→Ensure preventive maintenance work is completed on schedule

Technician Management & Development

→Lead, support, and develop a team of service technicians
→Assign work based on technician experience, skills, and job requirements
→Provide coaching, technical guidance, and ongoing training
→Conduct performance reviews and address performance issues when needed
→Assist with hiring, onboarding, and workforce planning

Customer Service & Client Relationships

→Address customer inquiries or service concerns within 24 hours
→Maintain strong relationships through proactive communication and site visits
→Ensure customers are informed about service schedules, delays, and recommended maintenance solutions

Operational Oversight

→Maintain accurate service records within the CMMS system
→Oversee service inventory, tools, and equipment availability
→Monitor operational costs including fuel usage and material consumption
→Conduct routine operational reviews and audits to improve efficiency

Technical Support

→Provide troubleshooting support to technicians in the field
→Assist with diagnosing complex service issues
→Stay current with HVAC technology and industry best practices
→Facilitate technical training and skill development for the team

Communication, Safety & Compliance

→Lead team meetings to review performance, safety updates, and operational priorities
→Maintain clear communication between technicians, service coordinators, and leadership
→Enforce company safety standards, PPE requirements, and regulatory compliance

Requirements

~1 min read

High school diploma or GED required
HVAC technical training or certification preferred
OSHA 30 certification (or ability to obtain)
EPA Section 608 Certification required
Minimum 5+ years of HVAC service experience
Previous service leadership or supervisory experience preferred
Strong understanding of HVAC systems, diagnostics, and repair
Ability to read technical diagrams, wiring schematics, and equipment manuals
Experience using service management or CMMS software
Valid driver’s license with a clean driving record

What We Offer

~1 min read

At Quantum Industrial Services, we believe strong teams build strong companies. We’re committed to providing the tools, support, and environment needed for employees to succeed and grow.

Our culture is built around:

✓Safety

✓Accountability

✓Professional development

✓Teamwork

✓Operational excellence