Program Coordinator II

This position is intended to support CReW programming throughout our King County locations in downtown Seattle, Kent, Federal Way, and Bellevue. A flexible, hybrid remote-work schedule with some in-person routines will be offered. Work is generally expected to occur within standard business hours Mon-Fri 8:30-5pm.

• Outreach and engage individuals living in homelessness at CCS shelter and housing programs, accomplished by a routine presence in the milieu with clients and coordination with shelter staff.
• Provide crisis de-escalation and risk assessment for clients as needed. Advocate with Emergency Responders, King County Designated Crisis Responders, Detox and Drug and Alcohol Involuntary Treatment Services when more intensive services are needed.
• Provide crisis de-escalation and risk assessments for residents as needed. Advocate with Seattle Police Department, County Designated Mental Health Professionals and Involuntary Treatment Services when more intensive services are needed.
• Provide consultation and support to staff and clients in developing Trauma-Informed and Harm Reduction interventions that reduce risks of clients’ harm to self or others when experiencing an increase in behavioral health symptoms.

• Coordinate scheduling of initial psychiatric evaluations after required referral and clinical-review steps have been completed.
• Review scheduling requests to ensure required administrative information is available before an appointment is scheduled.
• Match clients to the appropriate provider, appointment location, and available appointment type based on instructions established by the psychiatric team.
• Schedule psychiatric evaluations for the appropriate duration and modality identified by the program.
• Communicate appointment information clearly to clients and relevant treatment-team members.
• Coordinate rescheduling when appointments are canceled or missed.
• Maintain psychiatric scheduling queues, task lists, or other tracking mechanisms established by the program.
• Elevate urgent scheduling needs or questions to the designated psychiatric team member to ensure that determination of appointment plan is informed by clinical assessment.

• Schedule routine follow-up medication management appointments according to psychiatric provider instructions and established program scheduling parameters.
• Assist clients with scheduling, rescheduling, and confirming future appointments.
• Provide support and direct assistance for individuals accessing the psychiatric team by providing the telehealth platform link and instructions, problem-solving platform functionality as needed.
• Monitor provider schedules for openings, cancellations, scheduling conflicts, and opportunities to improve access.
• Coordinate scheduling-related communication between clients, primary clinicians, psychiatric providers, and support staff.
• Conduct appointment reminders and outreach as assigned, through texts, calls, emails, collateral contacts, and/or letters.
• With support from data entry staff, track and report out on no-show rates, consulting with clinical team members as needed when questions arise about appropriateness for repeated rescheduled appointments.
• Maintain accurate appointment information within the EHR and other approved scheduling systems.
• Route clinical questions, medication concerns, refill requests, or requests for changes in treatment to the appropriate clinical or medical team member.

Clinical Site Support:

• When on site, assist with greeting all incoming foot traffic, both walk-ins and scheduled appointments, via the front desk at the main clinic site, and redirecting individuals to the appropriate or available clinician.
• Participate on building safety committee meetings on a quarterly basis, giving input on any building or facility security issues that may pose risks to staff or clients.
• Respond to medical and social crises and contact appropriate staff and/or emergency service providers.
• Relay any need for any needed supplies, additional furniture, storage containers or other security items to program leadership and operations staff when needed and assist with ensuring that deliveries of new items are promptly and neatly stored.
• All other administrative duties as assigned.

 HIPAA:

• Responsible for upholding a culture of privacy and security in highly confidential work environment (HIPAA covered entity service area).
• Complies with all CCSWW policies and procedures that involve access to and safeguarding of client Protected Health Information (all forms).

• Associates degree or certification in a social services field.
• 1 year of clinical experience in social services or community settings, with preferred experience in behavioral health and/or housing and shelter systems. e.
• Computer proficiency in or ability to quickly learn and master Microsoft suite of products (Teams, Planner, Outlook, Sharepoint Lists) as well as behavioral health electronic health record systems.
• Demonstrated strength in creative problem-solving, community capacity building, and collaboration.
• Ability to prioritize and effectively handle competing demands in a fast-paced environment.
• Demonstrated clear and concise professional written and verbal communication.
• Applicant must successfully pass required background checks prior to an offer of employment.
• Ability to work both independently and as a member of a highly collaborative team.
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.