49mo ago

Customer Service Project

Indonesia·JakartaFull-time - Contractmid

Customer SupportCustomer Service Representative

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Quick Summary

Overview

Handle customer inquiries and requests through multiple channels, including live chat, email, and phone calls. Address customer complaints, provide appropriate solutions,

Technical Tools

Customer SupportCustomer Service Representative

Handle customer inquiries and requests through multiple channels, including live chat, email, and phone calls.

Address customer complaints, provide appropriate solutions, and explain Bank Amar’s products and services.

Document customer complaints and requests accurately.

Conduct customer identity verification through video calls in accordance with applicable SOPs and regulations.

Identify suspicious activities or potential fraud, perform additional checks when necessary, and escalate findings to the supervisor or Fraud Investigation Unit.

Identify technical issues during video call verification and escalate them when necessary.

Provide backup support to other Customer Service Representatives (CSRs) as assigned.

Perform other customer service-related duties as assigned by the direct supervisor.

Minimum Bachelor’s degree (S1); Minimum 1 year of experience in customer service or call center roles, preferably in banking, fintech, or e-commerce.

Experienced in handling customer inquiries through multiple channels, including live chat, email, and phone calls.

Willing to work in shifts (24/7).

Good administrative skills and attention to detail.

Customer-oriented with strong communication skills.

Good problem-solving skills and the ability to handle customer objections.

Able to identify suspicious activities and escalate concerns appropriately.