Lead Continuous Quality Improvement Specialist
United States·Wake CountyleadQuick Summary
– Provide statewide leadership and expert guidance to Adult Services and Special Assistance CQI Specialists across all 100 county DSS agencies. – Ensure consistent implementation of APS, Guardianship,
Expert‑level experience applying APS, Guardianship, SAIH, Adult Placement, and Adult Services policy and statute to guide statewide program consistency and compliance. Proven success designing,
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
The role develops statewide tools, delivers advanced technical assistance, and guides cross-regional collaboration to strengthen CQI alignment across all regions. This position functions as a statewide subject matter expert and collaborates closely with DSS leadership, regional teams, county directors and supervisors, legal partners, and other stakeholders to improve outcomes for vulnerable adults.
Key Duties Include:
– Provide statewide leadership and expert guidance to Adult Services and Special Assistance CQI Specialists across all 100 county DSS agencies.
– Ensure consistent implementation of APS, Guardianship, SAIH, Adult Placement, and related Adult Services programs in accordance with applicable federal and state laws, regulations, and policies.
– Analyze statewide program performance data to identify systemic issues, trends, and opportunities for improvement.
– Coordinate statewide case reviews and guide regions in applying corrective strategies and CQI methodologies to strengthen program performance.
– Develop statewide CQI tools, guidance materials, and technical resources to support uniform practice across counties and regions.
– Organize cross‑regional training and facilitate collaboration to enhance consistency and skill development among CQI staff and Adult Services personnel.
– Provide advanced technical assistance to regional CQI teams, county DSS directors and supervisors, and other partners to improve service delivery.
– Serve as a statewide subject matter expert for APS, Guardianship, and SAIH policy and practice, offering guidance on quality improvement and program operations.
– Support statewide CQI planning by contributing to strategies that enhance accountability, consistency, and outcomes across Adult Services programs.
– Collaborate with DSS leadership, legal and judicial partners, and other stakeholders to improve service delivery and outcomes for vulnerable adults statewide.
Requirements
~1 min readSome state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Master's degree in a discipline relative to the program from an appropriately accredited institution and four years of related experience
OR
Bachelor's degree in a discipline relative to the program area from an appropriately accredited institution and six years of related experience
OR
An equivalent combination of education and experience.
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Location & Eligibility
About this job
- Pay per year
- $57,983–$101,470 a year
- 15% above the $69,125 median for ENT Specialist jobs on Jobera (224 salaries).
- Who can apply
- United States
- Posted
- Today
Listing Details
- Posted
- October 23, 2026
- First seen
- October 23, 2026
- Last seen
- October 23, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 63%
- Scored at
- October 23, 2026
Signal breakdown
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