IT System Support Specialist

We are growing! We are currently looking to hire an IT Support Specialist for our office in Tunisia where you will be based.

Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.  

The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.  

We are passionate about delivering impact. 

Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.

You will join a dynamic and fast-paced environment reporting to CXG’s Product Manager.

The role requires performing advanced computer systems support work in a help desk setting. Work involves coordinating and/or providing the first-line assistance for operational problems of the company systems/applications.

• →Bachelor’s or above in Information Technology, Computer Science, or a related field
• →Strong English written and oral communication and interpersonal skills
• →Strong sense of customer service
• →Expertise in JavaScript, HTML, CSS and REST APIs
• →Strong computer literacy
• →Working knowledge of applications being implemented
• →Works well with others in an integrated team environment
• →Fast and independent learner
• →Intercultural competence
• →Self-motivated and a problem solver
• →A sense of personal ownership of the applications, and the drive to keep customers well satisfied with the level of support they receive

Our work is exciting, and every single day is different. Come and join us!

• Provide timely and high-quality L1 and L2 Support including setup production environment for our clients and internal staff. 
• Perform data testing and end to end testing. 
• Able to understand and analyze the functional, performance, UI and technical issues raised by customers about out main digital products.
• Able to prioritize logged tickets based on Business Impact.
• Familiar with JavaScript, HTML, CSS and REST APIs
• Should be proactive in coordinating and communicating with Business/Development/QA to get issues resolved within the stipulated timeframe.
• Have the ability to understand business from customer perspective and help in expediting the process for better customer satisfaction.
• Liaise with other teams within and outside the Digital unit to negotiate dependencies
• Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.