Functional Support Analyst Loan IQ

You will join a new Feature Team based in Warsaw, with peers located in France and India.

With 11 colleagues and your direct manager you will maintain and develop Loan IQ – an application used by the Structured Finance teams. As a member of LOAN IQ Support Team & Production Chapter, your goal will be to contribute to the IT production level of service, quality and user satisfaction.

Your goal will be to ensure a Business Analyst role in an Agile environment.

Your future scope of responsibility will cover:

• Supporting back office and middle office team as a help desk (1st line of support) for incidents and requests related to Loan IQ application

• Informing end users about application incidents and their resolution

• Identifying recurring functional issues and proposing permanent solutions

• Developing the documentation and contributing to a knowledge base of best practices

• Performing release quality checks

• Preparing reports for the operations teams, using SQL

• Taking active participation in continuous improvement activities

• Partnering with development teams to ensure timely resolution

• Liaising with clients to investigate the incidents

We expect from the candidates:

• Previous experience in back or middle office in structured finance

• Strong knowledge of Loan IQ

• Fluency in English, Polish or French will be a plus

• Customer service oriented continuous improvement mindset

• Excellent analytical & problem-solving skills

• Interpersonal skills and Team player

• Good communication skills and collaboration with colleagues from different professional and cultural backgrounds

• Relational database & SQL querying knowledge or willingness to learn

Your future with Société Générale will include: 

• Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities

• An active role in an international structure and the opportunity for growth

• Access to educational platforms and language courses

• Stability

• Competitive salary based on seniority and skills

• Support in quick adaptation in the company

• Extraordinary health package with extensive dental care

• Hybrid work (3 office days per week) and one-time bonus for home office equipment

• Even more benefits such as meal allowance, holiday fund, sports card and insurance

*Please be informed that we will be accepting only resumes in English.

Changing jobs is an opportunity for you to discover a new environment or a new job, participate in new projects and discover new teams, in Poland and abroad. It is also the way to share your expertise, to bring a new eye to better serve our customers tomorrow.

We are convinced that people are driving change, and that the world of tomorrow will be made up of all their initiatives, from the smallest to the most ambitious.

Then take the plunge!

We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Société Générale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organization, or any other characteristic that could be subject to discrimination.