Onboarding Consultant (Located in South Africa)

South Africa·Cape Townmid

Other

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Quick Summary

Key Responsibilities

Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform.

Requirements Summary

Bachelor’s degree or equivalent education preferred Familiarity with standard concepts, practices and procedures within the IT Security Field and AI/SaaS technology space,

Technical Tools

Other

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Responsibilities

~1 min read

→Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform.
→Collaborate with CSMs and Sales to understand customer goals and design onboarding plans tailored to their needs.
→Provide hands-on support during platform setup, configuration, and initial training.
→Act as the primary point of contact for customers during onboarding, addressing inquiries and resolving issues promptly.
→Provide recommendations on how best to integrate our products and platform into a customer’s technical environment based on their security protocols
→Provide best practices on how to manage and maintain the platform so customers can move quickly and efficiently into the adoption phase
→Ensure proper handoff between Sales and Customer Success teams providing a seamless onboarding experience for customers
→Coordinate with Product, Engineering and Customer Support on product questions and feedback that arise as part of the onboarding process
→Document all onboarding steps and milestones, all system configuration updates and the final customer solution deployed into production

Requirements

~1 min read

Bachelor’s degree or equivalent education preferred
Familiarity with standard concepts, practices and procedures within the IT Security Field and AI/SaaS technology space, 2 years experience in Customer Implementation, Customer Onboarding
Support, Technical Consulting, Business Analyst or related roles and experience
Experience with Salesforce or other CRM
Experience with a Services PSA solution and/or time tracking
Experience with Microsoft Excel and Word
Experience with Gmail and Google Docs
Experience with web browsers (Chrome, Internet Explorer, etc.)
AI/Saas application, Cybersecurity and IT experience is plus

What We Offer

~1 min read

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

No recruitment agencies, please.