Sr Analyst - TechOps IT North America MQ & RD

• Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent level of experience).

• Experience: Minimum of 5 years of hands-on IT experience, preferably in manufacturing, laboratory, or regulated environments.
• Experience: Minimum of 2 years of hands-on IT project management experience and experience partnering with senior stakeholders.
• Proven troubleshooting and root cause analysis skills across infrastructure, applications, and integrated IT/OT environments.
• Technical Expertise: Strong technical knowledge and hands-on experience with enterprise infrastructure, including last mile support of networking (Cisco switches, wireless access points, Palo Alto firewalls), virtual server environments (VMWare), Windows Servers, monitoring and performance management (e.g. SolarWinds), storage and archiving services.
• Experience with IT service management processes and tools, including incident, change, asset, and lifecycle management; experience with ITIL (ServiceNow).

• Strong understanding of manufacturing-related computer systems, HMI, PLCs, and data flows.
• Knowledge of computer system validation (CSV), CAPA, and documentation practices within GxP environments.
• Experience with quality systems such as Veeva Vault.
• Proven ability to collaborate effectively across IT and Operational Technology (OT) environments.

As the Site Sr IT Analyst, you will be the primary on-site IT partner for the Elwood Manufacturing facility, supporting manufacturing, laboratory, and business operations. You will be responsible for maintaining reliable and secure IT infrastructure while partnering with Operational Technology (OT) stakeholders to implement technology solutions that enable safe and efficient operations.

• →Ensure the reliability, availability, and security of site IT systems and services supporting manufacturing and laboratory operations, while troubleshooting and resolving technical issues in a compliant manner.
• →Serve as the primary on-site IT contact for site leadership and as the key liaison to regional and global IT teams, vendors, and service providers.
• →Build strong partnerships with business and operational stakeholders to identify needs and deliver effective technology solutions.
• →Troubleshoot and resolve technical issues in a timely manner while ensuring compliance with site procedures, regulatory requirements, and corporate standards.
• →Provide local support for enterprise applications and maintain end-to-end ownership of site-specific systems, including validation and change control.
• →Lead and manage multiple technology projects simultaneously, including scope definition, risk management, and status communication.

• Location: Elwood, KS, manufacturing site, on-site, in-person
• Schedule: Standard 8-hour day shift, Monday–Friday
• Travel: 10%
• On-call: Some on-call support may be required to support 24/7 operations
• Work Environment: Position requires exposure to production and R&D environments
• Misc. Minimal IT support for St. Joseph Distribution site Lenexa mfg. site

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