Support Coordinator

Canada·Bcmid

Other

0 views0 saves0 applied

Apply Now

Quick Summary

Requirements Summary

Applications will be accepted until 11:59 PM on the Posting End Date. This is a full-time, fixed-term 8-month leave replacement ending July 30, 2027. At UBC,

Technical Tools

Other

Support Coordinator

M&P - AAPS

AAPS Salaried - Information Systems and Technology, Level A

Staff - Non Union

Audio Visual and Information Technology Support | Arts Instructional Support and Information Technology

What We Offer

~1 min read

$5,692.25 - $8,179.50 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

July 30, 2027

October 29, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

This is a full-time, fixed-term 8-month leave replacement ending July 30, 2027.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Responsibilities

~1 min read

University Degree in Computer Science or equivalent training and experience with microcomputer systems preferred. Preferably within a university environment. ITIL training and/or certification is an asset. CompTIA A+ Certification; CompTIA Network+ Certification; CompTIA Security+ Certification.

Experience:
- Proven computer troubleshooting experience.
- Proven experience with computer network troubleshooting.
- Previous work experience with Windows and macOS.
- Extensive experience with software applications (Microsoft Office product suite, email clients).
- Experience with Mobile devices (iOS and Android).
- Experience with systems hardening, endpoint encryption, virus and malware protection, maintenance and removal.
- Experience with system imaging tools (Ghost, Acronis, DeployStudio).
- Experience with computer hardware (building, repairing, diagnosing and replacing components).
- Knowledge of configuration and interaction between UBC computer systems.
- Sound understanding of communications and networking.

Skills:
- Strong customer service, interpersonal and good communication skills (written, oral and listening).
- Ability to explain technical terms and problems in layman's terms.
- High level of organizational and time management skills.
- Exhibits a strong attention to detail including accurate documentation.
- Must be flexible and perform well under pressure.
- High level of motivation and desire to learn, with a demonstrated ability to work well in a team environment with a service oriented mentality.
- Enthusiastic about contributing to the learning environment of the University.