Clinic Assistant (H)

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.

The University of Miami UHealth Department of Physical Therapy has an exciting opportunity for a full time Clinic Assistant to work in Miami, FL. The Clinic Assistant performs a variety of clerical duties associated with patient care unit operations. Further, the incumbent handles administrative duties, including filing records, scheduling lab work and hospital admissions, making follow-up calls, phoning in prescriptions, and calling to get lab test results.

1. Assembles, completes, and processes patients’ charts, and keeps patient records accurately identified.

2. Transcribes doctors’ orders, and checks charts for incomplete histories and operative summaries, bringing issues to the attention of the appropriate member of the healthcare team for correction.

3. Orders unit supplies to maintain inventory of the unit’s equipment stock and supplies.

4. Assists with receiving, distributing, and sorting supplies brought to the unit.

5. Obtains laboratory and x-ray reports and notifies doctors of results.

6. Utilizes IDX RIS/PACS to track patient arrival times and advises front desk personnel of patient delays to maintain daily schedule.

7. Greets patients upon arrival and verifies patient information.

8. Directs patient to the dressing room and ensures the patient has changed into a gown and removed all metal items from their person.

9. Documents all equipment issues and reports to appropriate managing staff.

10. Assists in copying completed patient paperwork, delivering originals to front desk for scanning, and distributing copies to appropriate reading rooms.

11. Receives telephone calls and responds to inquiries from visitors.

12. Reports unusual incidents in a timely manner to appropriate supervisory personnel.

13. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

High School Diploma or equivalent/relevant experience, certification or license

No previous experience required

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment. - Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

• Maintain patient confidentiality and observe all HIPAA guidelines.

• Answer multiple phone lines per UHealth Etiquette guidelines, check phone messages, take thorough messages, and deliver messages to fellow staff in a timely manner.

• Perform patient intake functions at the outpatient therapy front desk and notify therapists within 3 minutes of the patient's arrival.

• Assist physical and occupational therapists with treatment procedures as directed.

• Communicate with the departmental team, nursing staff, and physicians as needed and as directed by therapists.

• Participate in quality and safety improvement activities.

• Correctly set up, prepare, and administer modalities for patient treatment as directed and supervised by therapists.

• Correctly and courteously position patients for treatment as directed by therapists.

• Follow designated safety procedures and precautions when assisting with patient treatment.

• Immediately report significant information or changes in a patient's condition to the appropriate therapist.

• Maintain a safe and clean work area in the clinic.

• Maintain appropriate equipment logs, including temperature logs for the hydrocollator, freezer, and other applicable equipment.

• Maintain appropriate water levels in the hydrocollator daily.

• Stock linen and prepare treatment areas between patients throughout the day.

• Clean treatment tables, mats, exercise equipment, and other treatment surfaces to prevent accumulation of dust and dirt.

• Maintain punctual attendance for scheduled shifts and follow departmental procedures for requesting time off.