Billing Specialist

XY Investment Solutions, LLC, DBA XYPN Sapphire, is an SEC-registered investment adviser offering two service models: a TAMP/sub-advisory platform and a corporate RIA affiliation model. Sapphire allows fee-only advisors to operate under our RIA while we provide compliance, investment, and operational support so they can focus on serving their clients.

The revenue operations and billing team oversees the full client billing lifecycle to ensure accuracy, compliance, and a smooth experience for advisors and clients. The team maintains billing data and fee schedules, coordinates fee processing with custodians, and manages invoicing, payments, and refunds. They support advisors through onboarding, provide ongoing billing guidance, and collaborate closely with Compliance, Finance, and Client Service. The team continually identifies opportunities to streamline billing procedures, enhance accuracy, and maintain clear documentation of processes.

We're looking for a detail-oriented, solutions-focused Billing Specialist to support the day-to-day billing operations for XYPN Sapphire.

In this role, you'll manage client billing information, process advisory fees, investigate discrepancies, and serve as a resource for advisors and internal teams. You'll work closely with Compliance, Finance, Trading, and Client Service to ensure billing is accurate, timely, and consistent with firm policies.

We're looking for someone who takes ownership of their work, enjoys solving problems, and is always looking for ways to make processes better. As Sapphire continues to grow, you'll play an important role in helping us build efficient, scalable billing operations.

Where We Hire: We’re excited to review applications from across the U.S., but we give priority to candidates residing in the following states: AZ, CA, CO, FL, GA, IL, MN, MT, NC, NE, TX and NY.

• →Execute monthly and quarterly billing processes, including processing advisory fees, generating reports, and performing quality checks.
• →Maintain accurate client billing profiles, fee schedules, and billing configurations in our portfolio accounting system.
• →Manage invoicing and payment tracking through AdvicePay, including monitoring outstanding receivables and following up on overdue payments.
• →Investigate and resolve billing discrepancies, rejected fees, and payment issues, including processing adjustments and refunds when necessary.
• →Review and implement advisor-requested billing changes while ensuring compliance with firm policies and client agreements.
• →Coordinate with Trading, custodians, and other partners to facilitate fee deductions and resolve processing issues.
• →Partner with Finance to support advisor payout processing, reporting, and reconciliation.
• →Support new advisor onboarding by establishing billing configurations and reviewing fee arrangements.
• →Serve as a resource for advisors and internal teams, answering billing questions and helping navigate complex billing situations.
• →Assist in identifying opportunities to streamline workflows, improve accuracy, and reduce manual work.
• →Maintain clear, accurate documentation of billing procedures to support consistency and scalability

• 2+ years of experience in an operational, billing, financial services, or related role.
• Exceptional attention to detail and strong organizational skills, with the ability to manage competing priorities and recurring deadlines.
• Strong analytical and problem-solving skills, including the ability to investigate discrepancies and identify solutions.
• Comfort working with spreadsheets, financial data, and technology, with the ability to quickly learn new systems.
• Clear written and verbal communication skills and a collaborative, service-oriented approach.
• A proactive mindset, strong sense of ownership, and interest in improving processes.
• Ability to handle sensitive financial information and consistently follow established policies and procedures.
• Legal authorization to work in the United States without current or future sponsorship.
• Legally authorized to live and work in the United States without present or future need for sponsorship.

• Experience in an RIA, TAMP, or financial services back-office environment.
• Familiarity with advisory billing, fee schedules, or custodian billing processes.
• Experience with Orion, AdvicePay, Schwab, or similar platforms.
• Strong Excel skills or experience with accounting, bookkeeping, or financial reconciliation.
• Experience improving operational processes or training others.