Helpdesk Engineer L2

Surf Tech IT Ltd is a fast-growing Managed Service Provider delivering IT support and VoIP solutions to businesses across the UK. Following a sustained period of growth and continued investment in our services, we are looking for exceptional individuals to join our team and help shape the next stage of our journey.

We are passionate about technology, customer service, and developing our people. If you're looking for an opportunity to grow your career in a supportive, forward-thinking business, we'd love to hear from you.

You will be looking to join a growing team, looking for a role where you will be office-based ( we have brand new offices in Stourport).

You will have a strong technical foundation, excellent problem-solving skills, and a commitment to delivering outstanding customer service.

We are seeking a motivated and customer-focused IT professional with experience working in a Service Desk or Helpdesk environment, looking to move to a 2nd line role.

You will excel at working with different customers, offering support and fixes for a range of technical problems across the Microsoft estate.

Able to work within a fast-paced ticketing system, understand the commercial aspects of resolving problems and how to efficiently work with customers to reduce or escalate problems

You must hold a current driving licence and be willing to commute to our offices 5 days a week.

• Good working knowledge of Microsoft 365, including Entra ID, SharePoint, and Intune.
• Experience supporting and administering Active Directory environments.
• Ability to produce clear, accurate, and concise technical documentation.
• Understanding of IT security best practices and technologies, including Next Generation Firewalls.
• Experience supporting Windows Desktop and Server operating systems.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.