Service Dispatcher

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Logistics & Supply ChainDispatcher

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Quick Summary

Overview

Benefits and Perks Medical insurance Retirement savings plan (RSP) contributions Paid Culligan training Team events,

Technical Tools

Logistics & Supply ChainDispatcher

Benefits and Perks

Medical insurance
Retirement savings plan (RSP) contributions
Paid Culligan training
Team events, including summer and Christmas parties
Weekly employee gift card drawings
Monday through Friday, no weekends or evenings
Employee discounts on Culligan in-home products

Schedule: Monday–Friday, 7:30 AM–5:00 PM

About the Role

Culligan Water is seeking an organized, proactive, and customer-focused Dispatcher to coordinate daily service operations, manage customer requests, and keep our plumbing and service teams running efficiently.

The ideal candidate excels at time management, enjoys solving problems, and can balance scheduling, customer communication, and unexpected service needs in a fast-paced environment. Plumbing or plumbing company experience is preferred, but we are willing to train the right person.

A Day in the Life

Answer customer calls: Handle service requests and answer approximately 50–70 inbound calls per day during the summer and 20–40 during the winter.
Coordinate emergency calls: Respond to urgent plumbing situations and contact plumbers to arrange timely service.
Build the daily schedule: Schedule annual maintenance for existing customers, coordinate appointments, and organize technician routes to maximize efficiency
Manage communications: Respond to inbound emails, provide appointment updates, and keep customers and field teams informed.
Keep operations on track: Adjust schedules as priorities change while balancing emergencies, planned appointments, and customer needs.

What We're Looking For

Strong organization and time-management skills, with the ability to manage a busy schedule and competing priorities.
Excellent customer service and communication skills, especially over the phone.
Plumbing or plumbing company experience preferred.
Comfortable using computers, email, and scheduling systems.
Dependable, adaptable, and able to problem-solve in a fast-paced environment.

About Culligan

As the world's leading water experts, Culligan delivers high-quality water solutions to residential, commercial, and industrial customers. Our products include water softeners, filtration systems, drinking water systems, and whole-house filtration solutions.

Join our team and help keep our service operations organized, our field teams productive, and our customers satisfied!