Lead Product Technology

This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered.

The Marketing Technology Manager owns the strategy, roadmap and performance of Cricket's marketing technology stack, so Marketing can reach customers with relevant, timely and efficient communications at scale. This role is the bridge between Marketing's business needs and the IT and vendor partners who build and run the platforms.

Key responsibilities include defining the martech roadmap and business cases, translating marketing priorities into clear business requirements, and sequencing capability delivery across CRM, customer data, audience management, personalization and marketing automation. The role manages relationships with technology vendors and IT partners. It sets the desired outcomes and priorities and leaves technical design to the delivery teams.

The Marketing Technology Manager drives adoption and value from existing platforms, sets governance and data-quality standards, and partners closely with Analytics, CRM, Retention, Digital and eCommerce teams so that customer data flows reliably from insight to action. This leader leads complex, cross-functional projects using Agile methods and regularly advises senior marketing leadership on technology investments.

The ideal candidate combines marketing technology expertise with strong business judgment, and has experience with CRM, customer data platforms (CDP), marketing automation, and integrating these systems, ideally in a wireless, telecom or retail setting.

• Bachelor's degree preferred
• 5+ years of related experience

• Experience owning or contributing to a martech roadmap at enterprise scale
• Hands-on knowledge of CRM, CDP, and marketing automation platforms (e.g., Salesforce, Adobe, Braze, or similar)
• Experience writing business requirements and working in Agile delivery with IT partners
• Vendor management experience
• Telecom, wireless, or retail experience

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