Product Trainer-2

• →Design, develop, and update high-quality training content, including quick reference guides, standard e-learning courses, and interactive walkthroughs.
• →Leverage AI-powered tools and generative platforms to draft scripts, build assessments, and streamline the content creation process.
• →Build and maintain localized in-app guidance and contextual help using digital support tools such as Pendo.
• →Deliver live virtual instructor-led training (VILT) and standard onboarding courses for internal employees, partners, and global customers.
• →Collaborate with Learning Management System (LMS) administrators to publish customer training materials and track enrollment data.
• →Partner with Product and Customer Success teams to identify training gaps and align content development with upcoming feature releases.
• →Conduct post-training customer surveys, monitor NPS, and review feedback with the leadership team to continuously iterate on course quality.
• →Support the execution of personalized, role-based orchestrated learning journeys that guide customers through optimal onboarding pathways.
• →Utilize AI translation tools to help adapt and publish core training assets in multiple languages on an as-needed basis.

• Bachelor’s degree in education, business, human resources, information technology, or a related field; or equivalent practical experience as a trainer or corporate specialist.
• Experience creating training content, instructional manuals, and interactive guides in a professional corporate environment.
• Proficiency with instructional design and video editing software such as Articulate, Camtasia, Adobe, or equivalent tools.
• Experience utilizing digital adoption platforms or in-app support tools, specifically Pendo or similar guidance software.
• Excellent verbal and written communication skills with the confidence to speak publicly and facilitate live group training.
• Strong project and time management skills, with the ability to manage multiple deliverables and meet strict publication schedules.
• Familiarity with modern cloud-based Learning Management Systems (LMS) to manage course catalogs and student transcripts.
• Solid technical aptitude and a basic understanding of business software systems or cloud-based applications.
• Strong interpersonal skills and the ability to collaborate productively with cross-functional stakeholders across different time zones.

• Experience working as a customer trainer or educational specialist within a fast-paced, growth-driven SaaS company.
• Active familiarity with generative AI tools (such as ChatGPT, Claude, and Descript) for automated content creation, scripting, and editing.
• Experience working with or implementing training for enterprise property management or facilities platforms like Corrigo Enterprise, TRIRIGA, or ServiceNow.
• Familiarity with agile or software development lifecycles to align training deliverables with continuous product release cycles.
• A high level of creativity, flexibility, and a passion for driving user adoption and customer self-sufficiency.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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